Hi All, We found an issue where one of our users is not able to view the ownership group field on the article form.When the user is trying to edit or create any knowledge article, do not see the ownership group name. And the user is able to view it i...
Greetings, I am trying to modify the Related Items Menu bar (see area outlined in red on the screenshot). I have a client asking to modify that layout, and I have not been able to locate where to do so. Can someone point me in the right direction, pl...
Hello,Watch list users not seeing few cases. What could be the issue?Watchlist user has sn_hr_core.basic role which means they would have access to all HR cases but still few cases where they are added as watchlist they are able to view. TIA
Hi All, I have existing search available for custom portal i am getting KA, service catalog but when i search with ticket number its not showing in ServiceNow Search Suggestions in Service Portal.if click on enter its showing the details in next page...
Hello, I have checked while transferring a case into another new case the previous SLA get canceled because of OOTB functionality and new SLA is getting triggered with new case. I have a requirement where we need to transfer the in progress SLA from ...
Hi all, I have created a new COE extending the table HR case (sn_hr_core_case)It works well in backend but in HR Agent workspace, when there is no COE selected, it shows the "opened for" and "subject person"When I select the new COE - those fields "O...
Hi All, Need to understand whether the text link embedded with URL in response templates, when copied into comments will it be in the form of same embedded link or will be copied as plain text? Can someone provide your expertise over here. Thanks in ...
How to hide visibility of one particular Email Client Template in HR Agent Workspace according to record.1.I have created one Email Client Template -Testing Template and added it to 'sn_hr_core_case_workforce_admin' table and also applied condition t...
Our HR survey is configured with multiple trigger conditions for different COEs. However, only one trigger condition functions at a time. Currently, the "last updated" trigger condition is the only one working and triggering the survey. When any othe...
Hi ,I would like to check one has recently completed CIS_HRSD certification. thanks in adavncechandra
Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?
At the moment, when a user selects "I need more help" once AI search results are given to the user, the bot takes the user back to the initial menu but I want the user to be directed to a live agent - how do I go about changing this?
I've setup an Endpoint for a GET of specific records from the sn_hr_core_case_talent_management table. The service account that should have that access should ONLY have that access, but right now it seems like it's all or nothing. I started with givi...
restrict HRSD data access from Impersonation Restrict a user to view HRSD data even after doing impersonation.
I have a requirement where, instead of creating a new user profile during the new hire onboarding lifecycle, we need to reuse the existing user profile for a rehired employee. How can we ensure that all necessary HR activities are triggered for the e...
