GRC
Hi ,New to learn GRC module. Any learning links or reference videos & material share me.
Forum Posts
Standard Ticket Header Widget 'Actions' cancel option
Standard Ticket Header Widget 'Actions' 1.cancel option available when incident state is new, inprogress2.when selecting cancel option a. Confirmation pop up asking cancelling reason b. if provide the reason that reason should be in incident...
Resolved! Filter based on assignment group in sys_journal_field table.
Hi Team,I need to filter the data based on a particular assignment group from the HR Core Case table.Since the element ID does not have one of the options, I have decided to write a script include and add those in the element ID filter.I have tried b...
Why multiple notifications are getting triggered at a time?
Hi i'm facing a issue with twice trigger notifications.1. When i added a new comments on HR Case notification trigger a twice from same template.2. When the approval & reject request notifications also same issue triggering twice. we have updated com...
Resolved! What is the Difference between Subject Person and HR Profile in a HR Case
In a HR Case,Whats the difference b/w the Subject Person, Subject Person HR Profile and HR Profile in a HR CaseAnd also, how the HR Profile is updated?Thanks in advance.
NPS score
Hi everyone! I have a question concerning the NPS score was not showing anything for the last 4 months even there were some surveys that were taken that time does anyone have any idea why did it stop calculating and the formula is correct everything ...
Resolved! HR Agent Workspace – User with sn_hr_core.basic role cannot see "Assigned to your groups" list under
Hi Community,I'm facing an issue in the HR Agent Workspace. I have a user who has only the sn_hr_core.basic role. The user is able to land on the HR Agent Workspace successfully, but cannot view the "Assigned to your groups" list under HR Tasks. This...
How to enable search with employee id in employee_document_upload UI page
Hi,When creating employee documents manually (From HR Profiles-> Employee documents -> Create New document) which open 'employee_document_upload' UI page. In that page we have Employee field. My question is How to enable search with employee id also ...
In desktop, Instance is showing in Mobile View by default
Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?I tried adding ?sysparm_device=desktop in url and it ...
Issue with Journey Designer / Accelerator: KB Article Link in JNY Journey Tabs Widget
Hi everyone, does anyone have experience with the Journey Accelerator/Designer? When a journey is created, the jny_journeys page comes up with the JNY Journey Tabs Widget. There's a link in that widget to a preconfigured KB article - the Manager Gui...
Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access
I am working on HR agent workspace and when I impersonate another admin users to test, I get the error 'Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' Errors are: Part of the query ...
'Create HR Case' UI Action in Interaction Record
Hi Team,When in HR Agent Workspace, while creating Interaction record, we can see 'Create HR Case' UI Action visible over there. Once click, it will generate the HR Case record.But, while in classic view, i cannot see the same ui action present over ...
Average Resolution time on HR cases
Hello All,I am planning to create a report on HR cases closed in last 3 months based on average resolution time. I see the field current is available on HR tables OOTB. I need to create a report for HR cases which were closed in 1 day, 2 days, 3-5 da...
COE security Policy | How to deal with overlapping Policies
I've just implemented COE security Policies into my Instances and I've had no issues so far. But now we've received a new requirement. There should be 2 Policies, both applied on sn_hr_core_case.One is a general HR Agent Policy, which allows HR agent...
How to active/de-active the icon which are available inside workspace right pannel
Hello Everyone,I need to deactivate the icons displayed on the right panel of the HR Agent Workspace, as shown in the screenshot below.Could someone please guide me on how to achieve this?
