Meta tag is not working

[shrikantkhodke]

I added the meta tag "Direct Deposit" to the catalog item "Payroll".
But when I search that meta tag on employee center portal the catalog item is not displayed in search result.

[SANDEEP28]

@shrikantkhodke Meta tags are not used in Portal AI search for catalog and knowledge articles. You need to use tags for it. Refer below article. 

https://www.servicenow.com/community/ai-intelligence-articles/content-creation-for-relevancy-in-ai-s...

There is warning message also above meta field in catalog item

Add "Direct Deposit" deposit as tag in catalog item and the search it in portal.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

[shrikantkhodke]

Hii @SANDEEP28 
But the other meta tags that i have added are working properly only this "direct deposit" meta is not working

[SANDEEP28]

@shrikantkhodke Meta tags does not get indexed in AI search. I had a same issue. Some English and Non-English keywords were not working in AI search. ServiceNow support team suggested me to move all the the meta tag to tags and it started working for all.

I would recommend you to go with Tag only.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

[shrikantkhodke]

I tried the method you have mentioned but still it is not working for "Direct deposit" word