Meta tag is not working

shrikantkhodke
Tera Contributor

I added the meta tag "Direct Deposit" to the catalog item "Payroll".
But when I search that meta tag on employee center portal the catalog item is not displayed in search result.

5 REPLIES 5

SANDEEP28
Mega Sage

@shrikantkhodke Meta tags are not used in Portal AI search for catalog and knowledge articles. You need to use tags for it. Refer below article. 

 

https://www.servicenow.com/community/ai-intelligence-articles/content-creation-for-relevancy-in-ai-s...

 

There is warning message also above meta field in catalog item

 

SANDEEP28_1-1692787195798.png

 

Add "Direct Deposit" deposit as tag in catalog item and the search it in portal.

 

SANDEEP28_0-1692787462155.png

 

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

 

 

 

Hii @SANDEEP28 
But the other meta tags that i have added are working properly only this "direct deposit" meta is not working

SANDEEP28
Mega Sage

@shrikantkhodke Meta tags does not get indexed in AI search. I had a same issue. Some English and Non-English keywords were not working in AI search. ServiceNow support team suggested me to move all the the meta tag to tags and it started working for all.

 

I would recommend you to go with Tag only.

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

I tried the method you have mentioned but still it is not working for "Direct deposit" word