Modify the HR case creation configuration

[NamrataJain]

Hi All,

Has anyone tried to modify the HR case creation configuration where they added a field and made it mandatory and associated it with HR Service and COE.

For example : Can I write a script to ensure when Topic Detail is selected, automatically the COE gets selected?

Thank you

Best Regards,

Namrata Jain

[Kiel Sanders]

I assume you are referring to the new case creation screen introduced in the London release, correct?  If so, the case creation screen is displayed as a UI Page that pulls from configurations on the HR Administration > Case Creation Configuration page.  You can add fields to this page but it shouldn't be necessary to make the Topic Detail selectable.  The HR Service determines the COE, Topic Category, and Topic Detail since the COE is a hierarchy model.  Selecting the HR Service will automatically populate the COE because of how these structured.  Topic Category and Topic Detail cannot be changed without changing the HR Service.

[NamrataJain]

Hi Kiel,

Thanks... 🙂

I am aware of the above model .... 

My client wants to have the option of Topic Detail which makes it difficult for me to configure as even though I add that field on the UI Page, it like more double selection...  

[Kiel Sanders]

Topic Detail does not auto-populate because it is unnecessary given that the HR Service will override that value.  You can add the Topic Detail through the Case Creation Configuration screen but it will not auto-populate.  Another option would be to created a new UI Page as a duplicate of the existing case creation page to modify the behavior but that would not be recommended since the HR Service is still ultimating driving the behavior of the COE and Topic Detail fields.