Resolved! Is it possible to get click rates in quick links widgets? in esc portal
Is it possible to get click rates in quick links widgets? to see how many visitors to the particular quick links in esc portal
Forum Posts
CIS HR exam questions
Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...
HRSD
When I submit a Leave of Absence request through the Record Producer, a case gets created in the sn_hr_core_case_total_rewards table, but no corresponding record appears in the sn_hr_core_leave_of_absence table or under the HR Profile’s ‘Leaves of Ab...
HRSD configuration-only migration from one instance to another – recommended technical approaches?
Hello All, We currently have HRSD implemented and managed by a service provider in a separate ServiceNow instance (Instance B). We are now planning to implement HRSD in our primary enterprise instance (Instance A) and want to migrate only the HRSD co...
Resolved! Need to Hide Section based on the Service Type in HR Agent workspace
Unable to Hide Request form detail section using Onload client script."setSectionDisplay" is not working for the particular section in the Agent Workspace.Is there any solution to Achieve Hiding Request Form details(request_formdetails) Section on co...
HR case is getting auto-closed when created from record prodcer
Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...
HR Case is getting Auto Closed
Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...
HR cases is getting auto close complete after submitting the form
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
if any attachments submitted with the HR case, include those attachments in the email.
HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...
Customer reply is not updating in the HR case of Yokohama release
Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...
Not able to add user in the HR Group through Flow
Hi Team,I’m facing an issue while adding a user to one of the HR groups through Flow Designer.In the flow, I am trying to add a user to the IGA group, which is an HR group. However, I’m consistently getting an error during this step.Sometimes Flow De...
Resolved! HRSD Employee Relation
I am unable to find "Summary Report" UI action (which containe Employee Relation out of the box templates) after creating Employee Relation Case on HR Agent Workspace?
Where is the script stored for sys_declarative_action_assignment - specifcally for copy_case?
The above screenshot is for a Declarative action assignment for copying a case in HR Agent workspace. We have a similar UI Action custom made by us but wanted to see the difference between ours and the OOB Copy Case. I would like to compare the scrip...
Resolved! Need to add a field which is kind of list collector on the incident form
Hi Folks, I had a requirement which I have a 10 types of choices for a field which the user need to select multiple choices with in the 10 choices on the incident form which field type will be used for this (Particularly on the incident form). Regar...
Mobile Agent HRSD
Curious why the Mobile Agent for HRSD was deprecated? I've noticed an influx of requests for this HR fulfiller mobile experience. Trying to avoid building a custom experience - does anyone know if ServiceNow is planning to bring this back? Thanks!
