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All HR Services need to be display in HR service field in HR Task

HI Community, Im new to HRSD, I have a requirement while creating a new HR Case in HR services we have nearly 80 options but while creating a new hr task for that hr case there is only 12 option display in HR services.I need to display all 80 options...

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suuriyas by Tera Contributor
  • 411 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to find the changes I made in customer updates table

I have created some test contents in this table "sn_cd_content_base", and moved these to production instance, I need to delete them now, however while trying to delete/inactivate these I could not find these changes anywhere recorded, can anyone help...

HRSD template

Hello Team, I created a HR template and using it in a HR task but the thing is all fields that I added are coming in the case but the two fields which are not coming are rich description and description.can any one suggest what is going wrong here? 

Ashutosh4 by Tera Contributor
  • 405 Views
  • 4 replies
  • 0 helpfuls

Glean Enterprise Search Integration with ServiceNow ECP

Has anyone successfully integrated the Glean Enterprise Search tool with ServiceNow ECP and set Glean as the default search experience instead of Now Assist? I'm interested in hearing about any lessons learned, along with the pros and cons of making ...

REPORT FOR VIEW OF LINKS EMBEDDED IN KNOWLEDGE ARTICLE

Hello all,I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job levelMany Thanks 

Knowledge view.png
osuntuyik by Tera Contributor
  • 372 Views
  • 5 replies
  • 0 helpfuls

Duplicate Comments When Customer Replies to Notification

Hi All,I’m encountering an issue where, when a customer replies to an Additional Comments notification email, the same reply is being logged twice on the hr case table.Has anyone faced a similar issue or know what might be causing this? Any help woul...

Satyam123 by Tera Contributor
  • 381 Views
  • 3 replies
  • 0 helpfuls