Hello Experts,I have created some HR Email routing rules that should trigger when a specific keyword is present in the subject of the email. However, during testing, the email is not routing to the assignment group specified in the rule.We have revie...
Our organization is implementing the new Agent Workspace for HR plugin and we are exploring the new features. One feature in particular is the ability to publish content from the Content Publishing functionality to the HR Workspace homepage. From the...
HR agent workspace interaction record history data is not visible for some users and some user what will be cause of that
Hi All, I will like to limit the HR services that an agent can transfer cases to. Is this possible? We have some HR Services that we are in the process of disabling and we do not want any agents to transfer to these hr services. Thank you,Giuliana
I'm getting some odd behavior with the Granular Delegation widget and was wondering if anyone could point me in the right direction. On the Add Delegates modal, I'm getting different lists between our two lower environments, and I was wondering if so...
We have one group named as learning and the role added in this group is sn_hr_core.basic. if we add any member to the group then those member are able to see all the hr cases. how to restrict the members of the group to see only learning group cases....
HI @Ankur Bawiskar ,In Hr Templated what is the used of link templated fields and extra tab fields .can you please provide me the some examples
Create a theme, epic, backlog, and a sprintAdd the stories to the sprintReview the product backlogi did all the above plan phase and validated i got a validation error as " did you create SNPI labs sprint" please help me to find the root cause
Hello all, I am new to the HRSD module and have a requirement. Could anyone help me with it? Requirement:Create an Assignment GroupEnable Round RobinEnable Single System Assignment (SSA)Enable SSA on the Agent Availability DashboardThis is my require...
Hello ServiceNow Community,I'm using Configurable Agent Workspace and need help displaying user avatar images.Currently, avatars don't show up when:Assigning HR personnelAdding collaboratorsIn activity logsMy goal is to display these avatars to impro...
Hello, In a Lifecycle Event, I am unable to delete an inactive Activity. I get an error message "Action not authorized" Can you help me please ? Thank You, Regards
I have a requirement where in an intake form user wants to download a word document from the form and then fill it out and upload it as an attachment. How can this be achieved? Thanks in advance!!
I want to change the OOTB function that allows a feedback comment to also add as a comment on the article as it will create too many emails and noise. I have an email notification that triggers when a feedback task has been assigned to me but with th...
Hi Team, The Delegate Approvals are not showing in the ESC portal for the end user (snc_internal) and it is showing errors in portal. Please find the attached screenshot for your reference.we are using the custom widget for generating approval and de...
