How to configure Virtual Assistant in HRSD servicenow?
please provide solution , ebbok playbook,
Forum Posts
Single HR Case form with multiple coe
Hi all,Is there a way to create a single inquiry form (HR case) that includes multiple lists of topics associated with different HR services? What I'm trying to achieve is that once a user selects one of the topics, the case is routed directly into t...
Knowledge Center - knowledge base cannot be found
Hello, We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addi...
How to add Sub tittle for Quick link heading
Hi Team My client is asking to add sub tittle for heading How to add sub title down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any on...
HR ticket page - Initials/Avatar
Hi everyone! I'm having a problem with the ticket page. When the record is an RITM, the users' avatars/initials appear, but when it’s an HR Case, they don’t
HRSD Module - Manage HR Skills Related Query
Hi ServiceNow Community, Currently, I’m doing lab activities for the HRSD Module Fundamentals. Can anyone help me with the following? Issue: Why is the HR Admin user not listed with the Relocation Specialist skill, even though we assigned the skill t...
Query related to Cloned Widget - Alumni Job Recommendations Homepage
Hi All,I am facing a issue related to the Widget for Alumni portal.I have cloned the Widget and trying to use it but still this shows the below Message and not allowing me to make any changes.The widget is set to public.What can be the possible solut...
How to add tag line in quick link
Hi Team How to add tagline down to that Heading in quick link I.e Request employee realtion support tage line - click to open the e................................... How to to this can any one please help me here with the steps .
Watchlist user unable to view opened for, assigned to and watch list on Standard Ticket Page - HR
Our watch list users have access to the HR Case in the Portal but can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this information?
How to add text Box on banner image in esc portal
Hi Team - IN esc portal - how to add white background box with inside text on the banner Present HTML and CSS scirpt HTML <div ng-if="data.topic.active" class="topic-container" ng-class="{'mobile-border': c.data.isMobileApp }"> <div ng-class=...
Resolved! New Request Button on SOW Header is only going to search the catalog items we want the KB articles
When i Click on the New Request Button It is taking me Here Now on the Search Filter where it says Search Catalog, I should be able to see the Knowledge Articles Any Help would be appreciated, I tried all the possible ways of Doing it but nothing Wo...
how to Store and open a video in a Knowledge Article in hrsd
Store and open a video in a Knowledge Article
ESC Potal Paragraph alignment
Hi Team , can any one please help me on this esc portal paragrapgrah alignment . Current source code from instance option we need like below we need like above attached How to configure this can any one please help me on this , also how to Te...
How to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20?
Hi Community,I have a requirement to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20.Business Requirement:HR agents frequently work on multiple HR cases simultaneously. The current limit of 10 open tabs requires them to r...
when an HR Agent clicks compose Email, automatically include the last 5 comments in workspace
When an HR Agent clicks the out-of-the-box "Compose Email" action, the email body should automatically include the last 5 comments from the HR Case.What I have tried:Created an Email Client Template.Added a Mail Script to retrieve the last 5 comments...
