Hey All, We are experiencing an issue with email responses from requestors when they reply to a comment in an HR Case using their mailbox. The problem is that, instead of their responses appearing within the HRC activity stream, a new INC is being cr...
Hi everyone,I’m working on an Onboarding Lifecycle Event (HRSD) and I need some guidance on the correct architecture.We have a requirement to create separate tasks in the lifecycle event. These were previously part of an Order Guide but are now bein...
Hi, user whose hr profile meet these conditions like employement type is contractors they should be auto assigned to contractor external role( global scope)
Hi community members, reaching out for best practices on setting up employee center when you have various personal types from numerous countries and using different languages. In our case it’s HR, managers, and employees. HR is supporting everyone ar...
Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding...
What is the best approach/configuration for adding a subject of allegation to the involved parties tab when they are unknown? Co-pilot search said most organizations create a custom 'Unknown Subject' sys_user to use. We need to be able to add unkno...
Hi Team,I have a question regarding HR Case Management in ServiceNow.Is it possible to assign HR Cases or HR Tasks to users outside of the HR department (for example, someone in the IT department or another business unit) for the purpose of gathering...
Hi everyone,I am working with an Order Guide in Service Portal, and in the Choose Options step, one of the included items ("Set Up User Profile") is displayed with the Include Toggle (Service Portal) enabled.The business requirement is for this item ...
Hi All,I am using the configurable workspace , we have integrated teams with configurable workspace but we are unable to see the teams icon but the teams icon is present in classical workspace . Kindly help me on how to bring the teams icon on the co...
Hi Team,As per our current story, we have updated the Topic Category, Topic Detail, and Priority fields for specific HR Service Case creation.We observed that for all newly created HR cases, these fields are getting updated correctly with the new val...
Hello,I created an order guide for HRSD, but I'm stumbling on an issue after requesting. It doesn't redirect to the record which I just created. I understand this is due to the widget SC Order Guide OOB only being coded for RITMS (I think). I guess I...
In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on. The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...
I wanted to check if below features will be supported with Zurich on EC Pro - Employee DirectorySocial Media Feed Map Widget to locate offices Is there any additional plugin we need to install to see these features ? How to enable these feature on EC...
Hi All, We have this Employee Centre Packs will it be available with Zurich to install?
Hello Community, We have a issue, while direct changes happen on status field from WIP to Suspend it is auto changes to WIP after saving the case form on HR agent workspace. Using UI action is working fine. Please let me know the issue here/ any root...
