We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation. Has anyone had th...
I have one requirement whereI have imported some data from the import sets to one of the custom table. That custom table consist of fields like subject person which is dot walked from hr case number, teammate id which is dot walked from subject perso...
Hello , I have attached the Knowledge Actionable Feedback form , is it possible to make the submitter of this form anonymous when this is submitted and generates a feedback task. If Yes how does one go about it
Hi Everyone,I had a requirement to display a reminder message for HR agents immediately after login, prompting them to make themselves available in HR Agent Workspace so they can receive HR case assignments.
Hi All, Could you please help me with how the lifecycle event case will attach to the journey table? I am working on a PDI instance, and on the journey portal page, onboarding new hire is not visible. Thanks ,Chandan
Is it possible to generate a document (like a letter of employment) after a case has been submitted? Essentially, after the user provides details in the record producer - can that information be passed into a Letter of Employment document template an...
Hi Team, I need to group high priority cases and display them inIt should appear in High Priority Cases widgetsA visible “Urgent” tagTag color set to Critical (consistent)
Hi all, I am encountering the following error while creating a case. Could anyone please help me with this?Read operation on table sn_hr_er_enquiry_case from scope Human Resources: Core was denied.The application 'Human Resources: Employee Relations...
Hi Community,I am quite curious why there is HR catalog and category but also taxonomies the same time. As a end user, I can only find HR service in employee center, not in service portal. Why do I need both classification?Thank you.
Hi all , In the esc portal journey page we are receiving this error:
Hi Everyone,I am trying to understand how organizations implement HR integrations in ServiceNow HRSD.I have a few questions:How are HR Cases created in ServiceNow from external systems like Jira, Workday, SAP, or other applications?Which integration ...
Hi All,Could you please help me understand how to attach the Lifecycle Event Case to the Journey table?Also, on the ESC portal Journey page(https://dev279179.service-now.com/esc?id=jny_create_journey), the onboarding log is not visible.Could you plea...
Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/
We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...
We are planning to initiate ServiceNow HRSD Implementation, so need a checklist of activities we should initiate internally now for a smooth kick-off and execution. Also, what inputs, decisions, artifacts and resources must be in place before project...