We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...
When working with ServiceNow HR Service Delivery (HRSD), many people get confused between Record Producers and HR Services. Since both are used when employees submit HR-related requests through the HR portal, they may appear similar at first.However,...
I have a question about Now Assist – Email Recommendation in ServiceNow.Documentation indicates that it searches related knowledge to generate email drafts. However, in our instance, generated emails rarely reflect knowledge article content.I would l...
Hi ,I am facing this issue where the short description in not visible under my requests in employee centre for Employee relations cases but it is visible for Other hr request cases. I hae tried checking my request filter but the issue is same.
I want to make cc watchlist into email CC. How we can achieve using email script?
Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...
Hi everyone, I want to hide/disable the "Discuss" button specifically for HR Cases in the HR workspace. Can anyone please help with this? Thank you in advance!
Topic:E‑bonding between two ServiceNow instances – possibility of sending a ticket back to the source systemUse CaseHR cases in Instance 1 are e‑bonded with IT requests in Instance 2.In Instance 1, an HRIT Task is created under an HR Case and sent to...
Modern organizations must manage multiple employee events throughout the employee journey—from hiring to role changes and eventually offboarding. In ServiceNow HR Service Delivery (HRSD), LifeCycle Event provide a structured and automated way to man...
Is anyone experiencing issues with the Close Complete UI Action in HR Workspace? Our users have to click it twice for it to save.We are using the same UI Action from Human Resources: Core application and have just completed the Workspace section. May...
Our users can pull the Work Notes field into a list view in both native view and agent workspace. They can also add work notes, so they do have access to the field. However, they cannot select the Work Notes field as a filter condition. We would lik...
We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...
A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added. An idea I had was to write a business rule on the corrective action table that posts a work note t...
I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...
Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...
