My requests search is not working - ESC Portal

[rafas_2703]

Hi everyone, hope you are doing well!

The search functionality on the My requests tab on Employee Center Core is not working. 

The widget should be: My Requests

Whenever I try to seach for a number or a key word it always returns "Search didn't match any requests" (See image below - Image 1: case example and Image 2: After search)

Image 1:

Image 2:

Anyone knows why this is happening?

Thank you!

[rafas_2703 · Accepted solution]

Hi @SNOWTechie ,

We had a case open with ServiceNow for 1 year and 2 months and it was closed this week!

We had an index on the sn_hr_core_case table, which was causing a wrong index in the system, so by deleting it and re-indexing the task table , which is parent table, it is now working !