My requests search is not working - ESC Portal

[rafas_2703]

Hi everyone, hope you are doing well!

The search functionality on the My requests tab on Employee Center Core is not working. 

The widget should be: My Requests

Whenever I try to seach for a number or a key word it always returns "Search didn't match any requests" (See image below - Image 1: case example and Image 2: After search)

Image 1:

Image 2:

Anyone knows why this is happening?

Thank you!

[Community Alums]

Hi @rafas_2703 ,

You will need to Search requests by entering a complete word or record number in the search bar.

[rafas_2703]

Hi @Community Alums ,

Even if I search for the HR Case number or complete phrase it returns empty.

And it's the OOB widget by the way

[Community Alums]

Hi @rafas_2703 ,

This leads to the understanding that the Search Sources are not configured to return the right results.

PLease create the search source to get the data of HR cases into Employee center.

Follow the steps from this doc : Define a search source 

Something like this :