Need To give Access to only specific group for HR Cases when HR Service is "XYZ"
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03-31-2022 02:52 AM
Hello Everyone
I have requirement when HR Service is 'XYZ' only specific group(ABC) will be able to access those HR cases even Admin should not able to access. Need help how this can be achieved.
Thanks
Akash
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Case and Knowledge Management

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03-31-2022 03:00 AM
Hi,
You can define access to specific service with a CEO security policy:
/Markus
Markus Nilsson
+46709389974
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03-31-2022 03:38 AM
If i Add group(ABC) to CEO security policy it will restrict that specific group. In my case i want to give access to only ABC Group. Is it possible to give access to groups which i added security policy instead restriction?

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03-31-2022 07:40 AM
Hi,
Not sure if I get it right but if you create a coe policy for Service A and add group ABC to the coe policy only the members within group ABC will have access to Service A.
/Markus
Markus Nilsson
+46709389974
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03-31-2022 11:43 PM
Hi Markus,
I tried this in PDI, Whatever you mentioned is correct after creating a coe policy for Service A and added group ABC to the coe policy and only the members within group ABC will have access to Service A.
In my case i need to restrict even admins. Is it possible through COE Policy if not can you help me what will be the best approach.
Thanks
Akash