Hi All, We have a requirement that a new skill must be created and assign that skill to 4 agents and1) Case allocation should be independent of an agent's current workload. Cases should be allocated rotationally to available agents.2) Cases should on...
Hi, I have a requirement to created a checklist item for of the HR template, when the template is selected on the HR task then the checklist item is added but when I moved the created HR template to test instance form development instance it is not m...
Hi All, We have an issue with access to 'SLA definition(conteact_sla table)' created on 'sn_hr_er_case' table which is 'human resource:employee relationship' scope . The sla definitions are visible to me as an admin but for a non-admin who has 'sla m...
I have a requirement to add the feedback option in my custom ESC Portal . I have tried adding feedback configuration by navigation to Employee Center --> Feedback Configuration but it does not show up.How can i enable it on custom portal with an exis...
Hi All, I have created a custom a table sn_hr_core_request_type, having fields like below I have created an HR Service which associated with an Record Producer, record producer is having variable: I need to show Request type choices based on availab...
Hi,Is it possible to add hr service field on the hr child task of an hr case? If yes, how it can be done and can we populate the hr service same as the parent hr case to the hr task? Thanks in advance!!
HI Community, Im facing an issue, in HR Workspace we have a button transfer case when i click on that no action is taking placeUI Action:condition: current.active && gs.hasRole('sn_hr_core.case_writer') && (current.hr_service.value != hr.BULK_PARENT_...
Hi Experts, Requirement is to generate documents in HR CaseI created a HR Pdf template (PDF has fillable fields). is correctly mapped. But the pdf document text size and the dynamic value generated text size is different.Does anyone know how to match...
Hi All, With the help of ServiceNow Data stream (within Flow Designer) we have setup an integration with Workday using SOAP. I need to know the concept of creating the script parser so that I can use the XML response and map it with the ServiceNow re...
Hi, I recently came to know about the National Tax ID field (San Diego release) in the HR Profile table (similar to SSN) with the ability to encrypt the values . But we couldn't figure out how and who can Decrypt/ view the values in that field. Doe...
We have the field "National tax ID (encrypted)" in HR profile table. How can we make the HR Agent view the data in this field as it is a business requirement?
HI Community, I have a requirement, whenever we receive a mail from noreply@domain.com from this mail id we need to create an incident same way we need to block the emails (stop creating incident) which are coming from noreply@domain.com id with su...
Hello Community, I need to add an HTML Document Template on HR Task, and have the "Preview Document" UI Action on the HR Task.By default, document_template column is on the HR Case Table but not in the HR Task Table.How can I achieve this ? Thank...
Hi All, I've noticed that if an HR Task is getting updated with a work note, then the HR parent case is getting updated with the exact same work note. Is this OOTB behaviour and where can I find the logic for it?I have tried going through business ru...
Hi Team, I wanted to have separate tab for task in case creation page in HR workspace. I have created in UI builder but its not showing in case creation page? Is anything im missing?
