Normal report in ServiceNow is not working as expected

Manisha30
Tera Guru

‎10-03-2024 06:25 AM

HI All,

 

We found an issue where the report on the dashboard is not working as expected.

We have created a simple report based on assignment group, state and group by assigned to, but the report is showing only the tickets assigned to themselves not all the team members data in that group.

 

Can someone provide your expertise over here?

 

Thank you in Advance!!!
Manisha

0 Helpfuls
  • 837 Views
3 REPLIES 3

Ankur Bawiskar
Tera Patron

‎10-03-2024 06:44 AM

@Manisha30 

is it working fine for admins?

is there any query BR or ACL which restricts the records?

0 Helpfuls

Manisha30
Tera Guru
In response to Ankur Bawiskar

‎10-03-2024 10:47 PM

Hi @Ankur Bawiskar ,

 

It is not showing correct data on dashboard even for admins. But when we open the report internally in classic UI it is showing results.

 

Thanks, 

Manisha

 

0 Helpfuls

AndersBGS
Tera Patron

‎10-03-2024 10:46 PM

Hi @Manisha30 ,

 

Can you please share your report configuration? Have you verified from an ACL or data filtration rule?

Please provide the necessary information, then it will be much easier to help you. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

0 Helpfuls