Hi all,I would like to use this forum to get personal experiences and opinions from you guys, no docs links or anything else 1. what do you think is the importance of HR Service?- I would say it is the core and the main component of the HRSD module ...
In dev instance the contextual slide bar icons not appearing to hr task in "Agent workspace for hr case management"but in sandbox instance it working fine. so, i compared the plugin versions and instance versions in both instances but both are same. ...
Hello, I am from a Recruiting background with Recruiting ERP (Workday) implementation experiance as functional consultnt. I would like to become an implementation expert by getting trained and certified in Servicenow HRSD module. May i request how t...
I trying to create a COE security policy that applies to sn_hr_core_case table in my PDI but it is not working. But for Employee Relations Case [sn_hr_er_case] it worked. So I want to know if this feature is applied to the sn_hr_core_case table. Than...
Hi, We are having Task table to which HR Case Table extends and all COE's extends HR Case Table. Can you please confirm that Task table is Global application and HR Case table is Scoped application, how HR Case Table is extending Task table. Regard...
Hello, I need your help because I have to avoid to create unnecessary HR profile not to breach my company's license counts. This is the situation.We employee login to the servicenow service portal and then click an icon to move on to the employee se...
Hi, We have requirement where in there are 30+ variables added to case form using the record producer. These variables are hidden on the service portal and are visible to the user on the native UI after the case is created from the service portal. On...
As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite. We don't see that an...
Hi, Can we create new COE in HRSD. If customer ask to create new COE in system. Can we create and will it be good approach. What we can do instead of creating new COE in system. Can anyone please help me to achieve it. Regards, Nivedita
We have our HRSD system restricted to only HR users to work HR cases and HR tasks. We have run into an issue when some of our locations are using non-HR people to assist with HR work (cases & tasks). We have had to create exceptions in the system to ...
Kia ora Community, I'm building a record producer and want to include a link in the Description field which shows Dev in Dev environment, Test in Test environment and Prod in Prod environment. As far as I can see from my testing it isn't possible to ...
Hi, I am trying to create an HR Case through REST API using the Out of the Box Scripted REST API "HR Case Creation" available in ServiceNow HRSD. I have come up with the below JSON request body for making the REST POST call: { "table":"sn_hr_core_...
I have what seems like a simple request: Add and remove several categories (and subcategories) from the Employee Relations Cases. I'm fairly new to HRSD, so forgive the ignorance, but I managed to figure out that the categories are coming from the HR...
Hi experts,I need to create an ATF test case for validating the choices which are available in the one of the variables on a record producer where all active hr services should be visible as choices on this variable.Variable: how it shows the value o...
Hi All, I am geeting the following error when I try to add new jour input field with journal list in Agent work space. "journal_list is not supported"Values are saving in the journal input fied. But it is not appearing in the form/Activities like re...