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Resolved! Users unable to see categories in service portal

Users unable to see categories in service portal even while the user criteria is satisfying. Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?

Notification for accep\reject Hr Case

I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N) I have looke...

ACL dot walking does not work for list view

Hello Community,I’m trying to add fields to Metric Result list view that are dot walked from Assessment Instance Question table: However, values are not visible to HR user due to out of the box ACL where condition is evaluated as false:   If user try...

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Grzegorz4 by Tera Contributor
  • 719 Views
  • 1 replies
  • 0 helpfuls

Task Assignee cannot see the parent case.

I have an HR Service that has tasks assigned to each case. The people assigned to the tasks are different than the person assigned to the parent case. Is there a setting I can change that will allow the person working on the task to also see the pare...

cwillard by Tera Expert
  • 546 Views
  • 2 replies
  • 0 helpfuls

Re-allocation of ServiceNow Licenses

Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...

Reject reasons logs in AWA

Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...

Rathika1 by Giga Contributor
  • 447 Views
  • 3 replies
  • 0 helpfuls

How everyone setup the data retention rule in your instance?

Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...

Hector13 by Tera Contributor
  • 2674 Views
  • 7 replies
  • 2 helpfuls