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Resolved! Awaiting Acceptance in HR Case

Hi Folks, What is flow of state Awaiting Acceptance in the HR case. I know when state changes to Awaiting Acceptance workflow will trigger. In my case I have created a workflow for the Custom HR service. I have set the state to Close Complete after a...

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How to store JSON data on Strung field

Hi All, I have a requirement where I need to get the HR service JSON data and store in a HR case table field.I created a new field "Processing Hidden" on HR case form of "String" Type. Now I need to get the json data of some fields of  current HR cas...

Parul Sahu by Tera Contributor
  • 772 Views
  • 3 replies
  • 2 helpfuls

Need to add HR admin role to system admin

Hi I have accidentally removed HR admin role from system admin role and I am unable to add it back. My personal development instance id is dev91866.Please help me add it back to admin role as I am unable to access any HR functionality.

Community Alums by Community Alums  
  • 1053 Views
  • 3 replies
  • 0 helpfuls

Response template writer role best practice or recommendations

Hi Community, We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, tr...

Becky T_ by Tera Contributor
  • 864 Views
  • 6 replies
  • 0 helpfuls

UI Policy is not working in Agent Workspace

Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...

Mark Geter by ServiceNow Employee
  • 1350 Views
  • 5 replies
  • 0 helpfuls

Resolved! Set default Employee on sn_hr_core_case_creation

Hi..  Does anyone know if there is a possibility to set a default value for the Employee on the case creation page?  Thanks for the reply.  Best regards,Catherine

Cathy8 by Tera Contributor
  • 898 Views
  • 4 replies
  • 2 helpfuls

Schedule the publishing of a Knowledge Article

Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks

Matt Lodge by Tera Expert
  • 1610 Views
  • 3 replies
  • 1 helpfuls

Integer Field Validation

Hi All,I have a Integer field "u_productive _time". I want to have validation onchange of value in such  a way that it should not accept decimal value. Example - If user enters 2.10r 4.5 any decimal value . it should throw an error and it should allo...

Roshani by Tera Expert
  • 825 Views
  • 4 replies
  • 0 helpfuls

HR Case creation from email and received box security.

Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active  I found the following sentence in  "Create...