Not able to update Opened for on HR case via business rule.

[GurdeepS5153540]

Hi Community,

We have a before insert business rule in place that sets Opened for same as Subject person value when the case is created using integration. It was working fine till few days back, but not it sets Created By value in Opened for field instead of Subject person value.

We tried different thing but all in vain, there's one strange thing if I set Collaborators along with Opened for, then BR starts working again. 

Any suggestions here will be appreciated.

Thanks.

[Wessel van Enk]

Very strange... And the subject person's manager value is never empty? If it is, it won't update it. 

 But besides that, I know that there are some OOB business rules that also take action on the Opened For, so maybe it's the order that may be the problem. 

Did you check other BR's on the table that impact the same fields? Or maybe it's a template on the table for these cases that sets the field value?

[Ankur Bawiskar]

@GurdeepS5153540 

business rule should be in same scope as that of your Lifecycle Event table scope.

Also ensure it's before insert.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GurdeepS5153540]