On Portal form I want to give a soft block if any cases are open for selected requested for

[MUDIGOLAM BHANU]

When we are going submit the portal  form the selected requested for user has any in progress case already exist. we should give a warning message when they did initial click on submit button(it will not allow to submit). Still he is ok to create new case again second time click on submit button( it will allow to submit the form). 

How we can achieve ?

Note:- It should not be impact for no case existing users. if there is no in progress case we should allow to submit on single click on submit button.

Thanks in advance!,..

[NagaChandaE]

Hi @MUDIGOLAM BHANU ,

Create an onSubmit Catalog Client Script that checks whether the requested user has any cases in progress by calling a Script Include using GlideAjax.

Add a hidden checkbox variable named "Acknowledge" to the catalog item.

Behavior:

1. When the user clicks Submit for the first time, call the Script Include to check if the requested user has any in-progress cases.

2. If a case exists and acknowledge check box is flase:

   • Display a warning message to the user.

   • Set the Acknowledge checkbox value to true.

   • Prevent the form submission.
     
     3. if case not exist allow to submit
     4.When the user clicks Submit again, run the same check.
     Since the Acknowledge checkbox is already true, allow the form submission to proceed.

Sample code 

function onSubmit() {
    // Check if the validation has already run and passed
    if (g_scratchpad.isFormValid) {
        return true; // Allow form submission
    }

    // Stop the initial submission
    var actionName = g_form.getActionName(); // Capture the submit action
    
    // Call the asynchronous GlideAjax
    var ga = new GlideAjax('YourScriptIncludeName'); // Replace with your Script Include name
    ga.addParam('sysparm_name', 'yourFunctionName'); // Replace with your function name
    // Add other parameters as needed
    // ga.addParam('sysparm_variable_name', g_form.getValue('variable_name')); 

    // Define the callback function that will handle the response
    ga.getXMLAnswer(function(answer) {
        // Process the answer from the server
        if (answer == 'true') { // Adjust condition based on your server response
            g_scratchpad.isFormValid = true; // Mark validation as complete and successful
            g_form.submit(actionName); // Programmatically re-submit the form
        } else {
            // Validation failed: display an error message and do not resubmit
            g_form.showFieldMsg('your_field_name', 'Validation failed: ' + answer, 'error'); // Replace with appropriate message and field
            g_scratchpad.isFormValid = false; 
        }
    });

    return false; // Crucial: Prevent the form from submitting immediately
}

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

is that a reference variable on form where users can be selected?

OR

You are referring to logged in user who is raising the request?

[MUDIGOLAM BHANU]

Hi @NagaChandaE 

Thanks for the response and code. let me try and get back to you.

Hello @Ankur Bawiskar ,

Reference from user table.

Req for field selected user is not logged in user.

Thanks,

Bhanu.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

remember these points:

1) Asynchronous GlideAjax won't work as by the time ajax function returns the value your form will get submitted

2) Synchronous GlideAjax is not allowed in portal and scoped application

Refer this link

How to limit the total quantity of a shopping cart for a specific service catalog item in New York v...

Refer these links for workaround/solution on how to use Synchronous GlideAjax in onSubmit

How To: Async GlideAjax in an onSubmit script

Asynchronous onSubmit Catalog/Client Scripts in ServiceNow

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