To remove/hide group approval under Task/To-Dos tab in ESC

nurinasyikin_
Tera Contributor

Hi,

 

Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission.

 

However, we noticed that upon submission, the system displays the group approval task under the Task/To-Dos tab in the ESC, as highlighted in yellow below.

 

nurinasyikin__1-1752717570106.png

 

Would you have any suggestions or solutions on how to remove or hide these group approval tasks from appearing under the Task/To-Dos tab?

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@nurinasyikin_ 

try to search in to-dos configuration in left nav

AnkurBawiskar_0-1752720799386.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shraddha Kadam
Mega Sage

Hello @nurinasyikin_ ,

 

Please follow the steps below. It works for me.

 

  • Navigate to Standard Ticket -> Standard Ticket Configuration
  • Open your COE related record for e.g sn_hr_core_talent_management
  • Go to the Related list of Tab Configuration

ShraddhaKadam_1-1752723093925.png

 

 

  • We don’t have active field so you can delete the record. Safer side you can take backup of that record.

 

If my response was helpful, please mark it as correct and helpful.
Thank you.