Hi Community,
I have an HRSD requirement for an Employee Relations Case.
Table: sn_hr_er_case
Requirement:
- We have an HR Service called Consultation.
- When a case is created for the Consultation HR Service, the Opened for field should be empty.
- This is required specifically when the case is created from Agent Workspace.
- The same behavior is already working when the case is submitted through Employee Center/ESC.
- We need the same behavior from Agent Workspace.
Current behavior
From ESC:
- Select Consultation
- Submit
- Case is created
- Opened for is empty ✅
From Agent Workspace:
- Select Consultation
- Create/submit the case
- Case is created
- Opened for gets populated ❌
can anyone please help me how to achieve this requriment .
