POp-up message

[Vaishali 11]

I have a requirement where when after the case is created and then the assigned to is assigned or is changed then there should be a message or a pop-up to change the service, category & sub-category if needed. How can this be done?

Thanks in advance!!

[Priyankagupta]

@Vaishali 11 ,

You can create a onchange client script on the case table.

Onchange of 'assigned to' field, alert the message.

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[Vaishali 11]

Hi @Priyankagupta thanks for the response. But this should apply for few assignment groups only and not all that are present in the system.

[Priyankagupta]

@Vaishali 11 , you can add an if condition in the onChange client script.

When the 'Assigned To' field changes, check if the selected user belongs to any of the specified groups. If they do, display an alert message.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

[PritamG]

you can achieve this in ServiceNow using a client script (onChange) on the assigned to field.

firstly create a client script on the case table.

then set type to onChange.

trigger the script on the assigned to field.

use a confirmation pop-up or alert to notify the user to update service, category, and sub-c

(function executeRule(current, gForm, gSNC) {
    gForm.addChangeListener('assigned_to', function() {
        gForm.confirm("Do you want to update the Service, Category, and Sub-Category?", function(confirmed) {
            if (confirmed) {
                gForm.setValue('category', '');
                gForm.setValue('subcategory', '');
                gForm.setValue('service', '');
            }
        });
    });
})(current, gForm, gSNC);