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Pre chat survey routing to virtual agent topic

sameena
Tera Contributor

‎01-07-2025 05:33 AM

Hi All,

 

We are working on Virtual agent and facing issue with routing prechat survey to virtual agent topics.

Requirement is to call VA topic flow once user clicks on Prechat chat categories.

Please let me know if anyone has worked on such requirement. It will be very helpful!

 

Thanks!

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