Preview Document Button Widget on My task on ESC portal

manishtyagi
Tera Contributor

4 hours ago

I have use case where i have an OOB HR Document preview functionality working on the backend via a UI Action on the HR Task, I want to replicate the same behavior on the ESC portal — showing a "Preview Document" button inside the HR Task detail view, but only when a document is configured on that task.
Thanks!

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Tanushree Maiti
Mega Patron

4 hours ago - last edited 4 hours ago

Hi @manishtyagi 

 

Make sure you are using  4.2 version  of HR Agent workspace

 

Refer KB0858731 Extend Preview Document functionality to HR Case - Assignment Group users 

KB2473292 Preview document button is not working in HR Agent workspace 

 

KB2636381 Non-Admin Users Cannot Access Document Task in ESC Portal During HR Offboarding 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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manishtyagi
Tera Contributor
In response to Tanushree Maiti

3 hours ago

Hi  

I'm talking about the adding that functionality on portal side in my task view on esc portal and not in agent Workspace.

Thanks &Regards

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