Problem in HR Case Creation - HRSD

[mdshahvez11]

Hello Everyone

I'm facing an issue that seems to be related to ACLs.

Problem:
When I try to create an HR case manually using a user with the admin role, the case is created correctly, and all fields load as expected.

However, when I impersonate a non-admin user who has the sn_hr_core.basic role, the form does not load properly — many fields are missing, and the form keeps loading indefinitely.

Can anyone suggest me on this :

[Sandeep Rajput]

@mdshahvez11 Check the errors in browser's console, and check system logs and see if you find any relevant errors which would guide you towards the root cause.

[GlideFather]

Hi @mdshahvez11 
is your question the same as this one or is it something different?
https://www.servicenow.com/community/hrsd-forum/manual-hr-case-creation-issue-non-admin-users/td-p/3...

Please avoid creating duplicates as it will shatter the Community focus while there could be discussion it will be split into two questions and some ideas might get lost...

[GlideFather]

@mdshahvez11 it might be ServiceNow bug...
https://www.servicenow.com/community/itsm-forum/why-that-hrcase-form-is-showing-admin-not-sn-hr-core...