Hi!I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short desc...
Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...
Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...
Hi Experts, I need to grant snow table API access below is the required ask.1. Access needed only for the particular HR service and Work inprogress state cases only- I am able to provide the Table API for the cases. However, I would need to send the ...
Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...
Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have: Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...
Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.
Is it possible to create a report for Requested Items grouped by Time duration they are open?
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
In ITSM Agent Workspace, I can navigate to a url such as:/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphoneto automatically populate the type field with 'phone' or any other field on the form. In HR Agent Workspace, I would like ...
Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.
Hi everyone. I am attempting to paginate a REST GET call to SAP due to a hard coded restriction of the number of items returned in a payload. I can successfully use the OData $top query parameter to reduce the number of items returned if required, bu...
Is anyone help me how to add a Spain and Portugues language in language widget dropdown. In default it showing English language. Based on the user location, Spain and Portugues language need to be visible in the language dropdown. I have updated the...
Hello team,We are currently experiencing an issue in the HR Agent Workspace. When attempting to "Transfer case," the 'Transfer Type' dropdown field on the UI Page is not functioning. This is preventing us from completing case transfers. We have not m...
We have the following setup:OOTB sn_hr_core_case_workforce_admin Allow If Read ACL which applies to snc_internal and evaluates canReadCase in the script part.On top we have a COE policy checking the company of the subject person and grants one of our...
