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HR Category list - best practice

Hello, We are currently using the 'HR category' list within the General HR inquiry case type.  Our current HR category list is not working for our teams as it does not let us report easily, specifically which group handled what inquiry, etc.  The HR ...

Gurpreet18 by Tera Contributor
  • 353 Views
  • 1 replies
  • 0 helpfuls

Servicenow OOB Font Family/Font Types

Hey, I'm working on the ESC changes, I'm editing one of the widget sub topics and i need to add the font family in CSS as 'MS Gloria' as per the requirement.can anyone help where i can find all the OOB Font types available in ServiceNow and do we hav...

s_dinesh01 by Tera Expert
  • 340 Views
  • 3 replies
  • 0 helpfuls

Resolved! Flows are not canceled after ticket closed

Hi everyone,We have many flows in the HR scope and the tasks are triggered in sequence. It means that only after a task be closed, the next one is created.The problem we are facing is that when the ticket is Closed/Canceled before the flow over, the ...

HR agent workspace as default landing page

hi! How do we set the HR agent workspace as the default landing page? I was reading from this post and I wasn't sure I got the direction. Thanks in advance, Community! HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community

SNhydrone by Tera Contributor
  • 466 Views
  • 1 replies
  • 1 helpfuls

Landing Home page of HR Agent Workspace (Configurable)

Hi,On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. For Example as you see in below screenshot:I have edited the report that shows "SLA AT RISK" an...

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Rkanodia by Tera Contributor
  • 1547 Views
  • 8 replies
  • 0 helpfuls

Resolved! HRSD Manager Hub

From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.

anoupamabr by Tera Contributor
  • 444 Views
  • 3 replies
  • 0 helpfuls

Ability to Create Cases & Report on Inactive Employees

Our business has a need to create cases and report on employees in ServiceNow who are no longer active or have left the company. On their user profile the Active is not checked.  We need to select them for certain cases (examples - grievances filed b...

Resolved! Sync HR profile to User rofile

Hi All ,   We have build some custom field in Hr profile and User profile. We have requirment when in case  HR pofile get some field  update same field  need to sync with User table .I have checked there is OOB BR (Synchronize fields to sys_user) and...

accsukant by Tera Contributor
  • 2140 Views
  • 8 replies
  • 1 helpfuls

Create a business rule to trigger Hr service

Create a business rule on HR Profile to trigger the onboarding HR Service if the Employment start date in future, Employment type is fulltime and home country is India. Assign the new hire role to Pre-hire. On the start date, remove the new hire role...

nmv by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls