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Resolved! Filter based on assignment group in sys_journal_field table.

Hi Team,I need to filter the data based on a particular assignment group from the HR Core Case table.Since the element ID does not have one of the options, I have decided to write a script include and add those in the element ID filter.I have tried b...

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VasukiS by Tera Guru
  • 613 Views
  • 5 replies
  • 3 helpfuls

Why multiple notifications are getting triggered at a time?

Hi i'm facing a issue with twice trigger notifications.1. When i added a new comments on HR Case notification trigger a twice from same template.2. When the approval & reject request notifications also same issue triggering twice. we have updated com...

NPS score

Hi everyone! I have a question concerning the NPS score was not showing anything for the last 4 months even there were some surveys that were taken that time does anyone have any idea why did it stop calculating and the formula is correct everything ...

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In desktop, Instance is showing in Mobile View by default

Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?I tried adding ?sysparm_device=desktop in url and it ...

'Create HR Case' UI Action in Interaction Record

Hi Team,When in HR Agent Workspace, while creating Interaction record, we can see 'Create HR Case' UI Action visible over there. Once click, it will generate the HR Case record.But, while in classic view, i cannot see the same ui action present over ...

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Average Resolution time on HR cases

Hello All,I am planning to create a report on HR cases closed in last 3 months based on average resolution time. I see the field current is available on HR tables OOTB. I need to create a report for HR cases which were closed in 1 day, 2 days, 3-5 da...

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dvelloriy by Kilo Sage
  • 396 Views
  • 1 replies
  • 0 helpfuls

COE security Policy | How to deal with overlapping Policies

I've just implemented COE security Policies into my Instances and I've had no issues so far. But now we've received a new requirement. There should be 2 Policies, both applied on sn_hr_core_case.One is a general HR Agent Policy, which allows HR agent...

How to Create a Link to a Network Folder in HR Agent Workspace?

Hello,I am working within the HR Agent Workspace in ServiceNow and would like to add a clickable link that points directly to a network folder (e.g., a shared drive location such as \\server\folder\subfolder). The goal is for agents to be able to qui...

Tal5 by Giga Guru
  • 190 Views
  • 1 replies
  • 0 helpfuls