We recently upgraded to New York version. When we use the transfer function, the "new" case now has a work note added automatically that says the case has been reopened by the person using the transfer function. Why is that? What's the purpose of thi...
Hi everyone, There is a related tab named "Record history" present on the HR Case form in Agent workspace for HR Case Management, I want to remove it, any help on how can this be done? Attaching screenshot for reference.Thanks in advance!
Hi!In a Lifecycle, I have an Activity Set with 5 activities.Each activity has a different audience.I need activities 2, 3, 4, and 5 to start simultaneously only after the first one be completed.I thought about using a container, but since each activi...
Hi Team.I have a question regarding the "bell" location/ functionality from a client as below.Remarks from the client:The bell is great however it’s a bit small and it might be ignored, can that bell be located in the main home screen page where we h...
Hi Experts,while implementing the Virtual agent topics using some of oob topics and cloning the others, opened a topic for hr service to give the user an ability to open hr cases from the virtual agent for this hr service. so during the nodes adding ...
Hello, I saw in the Yokohama release notes that agents would have the ability to view survey responses within an HR Task of the Collect Employee Input type. We've set this up as it would be a great feature for our org to use, but it does not seem to ...
We are looking into options to help stop the "cherry picking" of cases as they come into the queue, such as a round robin auto-assignment option. Has anyone done something that is working well for you? We prefer not to customize something if possible...
Hello State changes to Awaiting Acceptance instead of Closed Complete when I select the UI Action button Closed Complete. It appears to only affect old cases for some reason.the state below.
In HRSD, I need to have the ability to skip 'Awaiting Acceptance' when Guest is the opened_for. I cannot use the setting at the Service level to control this I've tried attacking this multiple ways and am getting nowhere.Everything I have read said ...
Hi teamCan some one please help me for below problem.. Problem I want to the text "total " in bold and red in the email body using a response template in HR Case record.When I paste above text from Microsoft word, it works perfectly, and the email di...
Hello !I would like to have some feedback regarding response templates that we are currently using through the compose email function. When I configure the template in the back end, i set up my police to be Arial 10 and i did some insert of images et...
Hi Team,I am preparing for HRSD, Below are the few Questions I am getting different different answers by different sites.So could anyone help me on these questions:1. if you had little coding experience and were tasked with adding new pages to the cu...
Hi All, Bit of background, I'm a Servicenow Admin hired by HR to help with them replatforming from legacy HR to the most recent HRSD PRO with a vendor. Over the last years 10 years they have 3 levels of category in all their cases with hundred of cat...
Hello , Is there a way to rename the "Reply to" field on the Compose Email UI in HR Agent Workspace?Client requires to update the "Reply to" label.
Hi Community, We were trying to do some customizations to the OOTB Journey for one of our Lifecycle event in HRSD. Can someone suggest if its possible to make this happen or any guidebook to follow? If anyone has done this before, please suggest som...
