Hello,
We are going live with Live Chat for HRSD. There's no right or wrong answer to these but wanted to see what other customers are doing for this process. Thanks!
- Once an employee starts a chat, how long does an employee have to reply before the chat is ended automatically due to inactivity? It looks like we have it set up for 3 minutes but I’m almost thinking its too short.
- If a chat is ended due to inactivity, do you do any reach out to the employee if you have enough info to answer their question or wait until they start a new chat?
- Before an agent accepts a chat, are you able to see a preview of the question the employee is asking?
