Hello,
We have a request to build a framework in our HR portal for 15% of non-critical transactions to be route for auditing to help improve the quality of solutions offered. Things to be audited could include whether it was assigned to the right group, resolved on first attempt, correct information has been provided.
We have been struggling to find a solution that would allow a % of cases to be provided, as well as percentages of cases for different countries or regions.
From what I have seen in other questions there doesn't seem to be a clear, known answer as to how to automate this.
Hoping someone can help us move this to a solution for our internal client!
Thanks!
