"Agent Assist" for a new table in HR Agent Workspace?
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06-23-2023 07:22 AM - edited 06-23-2023 07:23 AM
Hey, how can I add "Agent Assist" for a table that has "no cofiguration" on "HR Agent Workspace" (the customizable one).
Most of the articles only show how to set this up for the old, non-configurable "Agent Workspace".
There are like 2 articles in Hi Support KB but they are not working for me.
Obviously I tried to add "Table Configuration" but that's not enough.
We need to add the SysID of the Table config here, in case of "HR Agent Workspace":
https://INSTANCENAME.service-now.com/nav_to.do?uri=sys_ux_client_script.do?sys_id=35a5e59087ab659030...
See screenshot attached here.
Then what else is needed?