"Automatically close case when all-to-dos are complete" does work

[Larry Lau]

I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. 

The "Assigned to" user does receive the following email saying all tasks for case is completed. But I was expecting the case to be closed automatically without human intervention.   Is it not how it is supposed to work? Anyone knows if this is how it is supposed to work.

Thanks

[Ankur Bawiskar]

Hi Larry,

Does that field come out of the box? If yes then ideally it should

check the script associated to that

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Jaspal Singh]

Hi Larry,

That is expected bahvior as there may possibly be a task in the lifecycle that may require a valdiation from agent before it can be marked closed. For instance, for onboarding case a drug test may require reports to be attached or received before it can be marked closed.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Larry Lau]

Hi Jaspal,

If I understand your example correctly, I would NOT check the "Automatically close case" checkbox if I want someone to validate the completed tasks.   

Larry

[Larry Lau · Accepted solution]

Turn out that the case is closed automatically the next day even if you set the close offset to 0.