On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...
We have COE security policies setup to restrict access so that an agent can only see cases they are assigned or assigned to their group. This is working correctly when using lists or direct links to the case record. Where it is not working correc...
Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...
Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...
Hi HRSD community,Variable editor section in HR Case form is not available OOB, but can of course be added by creating a formatter and adding it to the form view of HR table. After creating this and adding to HR Case form, from my small testing varia...
hi Guys! We have configured checklists on some HR Services so that HR Agents have clear instructions what to do and in which order. They're not mandatory so it is possible to close the case without all checkboxes being ticked off. Is there a way to ...
We have a requirement where we need to enable search for Japanese characters in the Workspace Search for HR Agent Workspace. As of now when we search any Japanese character the results show 0.We have the I18N: Japanese Translations plugin installed f...
Hi Team,We have a Business Rule that changes the HR Case state from Suspended to Work in Progress (WIP).Currently, the Business Rule runs when:The State is SuspendedThe Opened for or Subject person is Dynamic – MeAdditional comments field changesThis...
Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
Does anyone use the Leave of Absence functionality within HRSD, specifically if you use a Third Party Administrator for your leave process? Do you integrate with your TPA to update ServiceNow?
Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this
want to change the color of fa fa bell icon in servicenow ecs portal
Hello everyone, @Apani , @MichaelJ, @Chuck Tomasi,I’ve recently installed the Employee Document Management (EDM) plugin on my Personal Developer Instance (PDI) to explore its features.I wanted to test the Bulk Document Import functionality that’s sh...
Hi everyone,I’m exploring Payroll integration with ServiceNow and would love to learn from the community’s experience.Has anyone implemented or experimented with integrating Payroll systems (like Workday, SAP, Oracle, ADP, etc.) with ServiceNow?What ...
