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Dynamic Translation Connection

Hello Team, I am trying to setup dynamic translation in a client instance and I did install the plugins for dynamic translation and added an Additional plugin spanish for testing purpose.now then I got the API keys from their azure portal and added i...

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Ashutosh4 by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls

Delegate List Not Sorted Alphabetically in Profile

Hi, I am having an issue with the delegate list under the "My Delegates" section in the Profile. The list does not appear to be sorted alphabetically, which makes it a bit difficult to locate specific names.Could someone advise if there is a way to s...

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Match HR Criteria with Reference Variable

In HRSD Module, I want the Reference Variable with reference to sys_user table populate the list of Users that matches the HR Criteria, so that on the record producer when I see the dropdown of that variable it shows me only the users present in that...

HR profile location field - user.location, How to stop syncing

Hi Team,Synchronize fields to sn_hr_core_profile : this properties "sync.exclusion_fields.profile" exclude now issue is this "when I try to exclude the field which has been dotwalk and added on HR profile field .user.location It didn't work. it synci...

jaiho_rai by Kilo Sage
  • 741 Views
  • 3 replies
  • 0 helpfuls

Dot walked field not showing value

Hi Community,I have a requirement where I have to show " Business time left" field from Task SLA on our HR case form.What I did is : Created a reference field which refers to TASK SLA table. From this field, I have dot walked to "Business time left"....

Drishti by Tera Guru
  • 1237 Views
  • 13 replies
  • 6 helpfuls

Resolved! Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

iztgokul by Tera Contributor
  • 619 Views
  • 2 replies
  • 0 helpfuls

How to remove dropdown from sc_category

Hi All, My requirement is I want to remove the dropdown of catalogs.means The Overview Page should get displayed without the catalogs dropdown.All the dropdown options should be visible by default whenever he/she redirects to page. Following is the s...

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How to Add Quick Link in HR Agent Workspace

Hi All , I want to add data in the Quick Links on the HR Agent Workspace Page : I am in the UI Builder Section . Please find the attached image for clarification : Also I am not able to get content id for this .

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virendra123 by Tera Contributor
  • 2423 Views
  • 3 replies
  • 1 helpfuls

Reopen or create a child case for a closed HR case

Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...

UI action to Import Records into Table (Bulk Upload)

Hi allI need to create a create a UI action that let users download an Excel Template and  import Multiple Records into a Table (Bulk Upload) just like the  ServiceNow OOB  import feature. How can I achieve this? Any insights on this is appreciated.T...

Madhan007 by Tera Contributor
  • 469 Views
  • 1 replies
  • 0 helpfuls