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HR Lifecycle Event Error

Hi Team,We are getting the below error when we test life cycle event. Has anyone faced the issue, kindly help. Thank you. 

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Community Alums by Community Alums  
  • 341 Views
  • 4 replies
  • 0 helpfuls

HR agent workspace suspend reason gets overwritten

Hi Everyone, There's this odd behaviour that we have noticed in our environment, wherein when users suspend a case for the first time and they select the second option, it gets overwritten by the first option which was selected by default. Everything...

edosky by Tera Expert
  • 566 Views
  • 3 replies
  • 0 helpfuls

ServiceNow to DocuSign Integration

What are the perquisites to configure DocuSign Integration with ServiceNow after installing the DocuSign Plugin ?We installed DocuSign Esignature Spoke plugin and Document Template Integration with DocuSign plugin, after that we are facing issues how...

sm001086602 by Tera Contributor
  • 520 Views
  • 10 replies
  • 0 helpfuls

Resolved! Create the database view for department field which is text field

Create the database view for department field which is text field from question_answer table and sn_hr_core_case_talent_management.Then create report where i can use this database view by showing hr cases by department field values which is text fiel...

supriyabehe by Tera Contributor
  • 635 Views
  • 8 replies
  • 0 helpfuls

HR Cases SLA Incorrectly getting calculated

Hello Team, We are encountering issue related to SLA for HR Cases wherein SLA are being calculated on 24 hours slot even thou condition are defined as per Manager schedule., etc. Can anyone please Suggest us what could be the possible issues which ca...

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Johnson7s by Tera Contributor
  • 255 Views
  • 3 replies
  • 1 helpfuls

Custom COE-Approvals are not triggering

To manage all background check procedures for new hires, I have made a custom COE with the name "Background Check." This COE will oversee document collection, internal approvals, and escalation in the event that verification is unsuccessful. I has cr...

deebikaselv by Giga Contributor
  • 221 Views
  • 1 replies
  • 0 helpfuls

Integration between Successfactor and Servicenow HRSD

HI, I am trying to pull data from SF to SN HR profile table.So I found out Trigger SAP SuccessFactors Integrations flow and source SAP Successfactors and I enabled HR profile schedule pull, which is using two flows "Retrieve Workers" and "Retrieve Ef...

HR Walk-up

For the Yokohama upgrade, is the HR Walk-up functionality automatically enabled or configured by default?  I want to ensure HR Walk-up is inactive. What steps should I take to confirm it is not available to HR users after the upgrade?

Pavan rishi by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls

UI Action override on HR Agent Workspace

Hey,I am looking for a soluition with hiding already existing UI Action on HR Agent Workspace  without  any changes applied onto OOTB UI Action.On HR Task we have OOTB buttons such as Close Complete, Close Incomplete etc.Normally when I'd like to use...

Patryk Cal by Tera Contributor
  • 184 Views
  • 1 replies
  • 0 helpfuls

LifeCycle Approval Activity not working

Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...

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Prataps135 by Mega Sage
  • 680 Views
  • 5 replies
  • 2 helpfuls