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"Child HR Service" is missing in Service Activity

dss
Tera Contributor

Hi,

 

I have been assigned with new PDI recently. I want to configure "Child HR Service" service activity, but i cannot see this option. I can see only Approval and Task.

dss_0-1784270206281.png

 

Thanks,

Darshana Shetty

9 REPLIES 9

Ankur Bawiskar
Tera Patron

@dss 

did you follow the steps from docs?

Configure a service activity for an HR service 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, after following above steps I have reached to Service Activity form.

@dss 

in my PDI the choice value itself is not there for Child

can you check in yours?

AnkurBawiskar_0-1784272299100.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur,

 

I have raised this query for same issue. I can also see only 2 options Task, Approval.