"Open For" and "Subject Person" in HR Case Creation

[LKC]

Good afternoon.

We are in need of some help with HR Case.

When you are creating a case from the platform, there is the ability to enter the “Opened for” and the “Subject person”.  However the widget the does the search only returns the name information (first and last).  That is fine unless you have 12 David Smiths  in your company.  We looked to see if it could be changed to return more data such as employee ID or title, however it looks like it is all “Out of the Box Jelly “ stuff.  Is there a hidden configuration for this?  This cannot be an uncommon issue? 

 

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[Cristian6]

For your reference variable this link to the doc site will help you modify the "variable attributes" to add more info to the search returns.

[michaelj_sherid]

Hi LKC,

The employee search is configurable to what fields are displayed. Here is a snapshot of my employee search configuration so you can see it is returning the Name, Department and Location. You will see this in the "Additional Display Fields" section.

-Mike

[Christian Prob2]

I think LKC is looking for modifying the attributes shown in the list of "Opened_for" users, not the employees on top.

I am guess that is somehow through the UI page "case creation"- 

https ://[YOUR-INSTANCE-HERE].service-now.com/sys_ui_page.do?sys_id=3433fb86eb533200a9e7e26ac106fef2&sysparm_record_target=sys_ui_page&sysparm_record_row=1&sysparm_record_rows=4&sysparm_record_list=nameCONTAINScase%5EORDERBYname

Probably not too helpful...

[michaelj_sherid]

Understood. the second image did not appear and my first look saw the drop down in the top (Employee search) field.

LKC - the reference field will not act as Employee Search field. that field can search on any indexed field, but the Opened for and Subject person fields are reference fields so will not function the same. Thanks for the details Christian and keeping me honest.

-Mike