"XYZ" Activity Set state changed to Error because a workflow was cancelled

[Dawn25]

Hi Community,

We received the following message after cancelling an inflight “Lifecycle Event” case before all “Activity Sets” were “Finished”

 "XYZ" Activity Set state changed to Error because a workflow was cancelled"

Wondering if anyone can possibly explain what is happening...

1. Are there any immediate or long term implications when this happens?  Should we be concerned?
2. What is the best practice to cancel an inflight “Lifecycle Event” Case to avoid receiving an “Error”

 Thanks for your support.

[Community Alums · Accepted solution]

Hi @Dawn25 ,

This won't be a good way to close Lifecycle Case directly. 

You can use Rescind Process of Lifecycle Event to cancel Lifecycle Case and also to revert some tasks like deactivating account, informing Managers, etc.

Please check below link: https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/human-resourc...

[Ct111]

Hello , please check this support article which talks about similar issue

 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813063

And see if it helps.

Mark my Answer as Correct and Helpful if ot helps

[grzegorz_wrobel]

Hello @Ct111,

Can you please share content of this article? When I open this link I got the message that I do not have permission 😞

I'm trying to find a source of this message and I cannot locate it.  

Regards

Greg

[Community Alums · Accepted solution]

Hi @Dawn25 ,

This won't be a good way to close Lifecycle Case directly. 

You can use Rescind Process of Lifecycle Event to cancel Lifecycle Case and also to revert some tasks like deactivating account, informing Managers, etc.

Please check below link: https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/human-resourc...

[Dawn25]

Hi Sandeep,

Thanks for the additional support on this.  This information is useful.