regarding hr template

[shivaniprab]

I want hr template to auto populate my one of the field of HR service such as hr service name.But this is not working for me. have created service and mapped that to the template.any suggestion?

[mihirlimje867]

Hello @shivaniprab ,

Refer to this video this will help you to understand how the HR template gets worked.
https://nowlearning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=8efb52c...

Please hit on the Helpfull button.I hope this will help you.
Thank you.

[shivaniprab]

have created the template and configured fields i want to auto-populate but  to ensure the template is applied when creating HR cases do i need to perform any step? because somehow my fields are not auto populating.

[mihirlimje867]

Hello @shivaniprab ,

Here you can see the 'toggle Template Bar' option on the right top corner and once you click on that you will see all the related template at the buttom and then click on that you will be able to map the fields.

Please hit on the helpfull button.
Thank you.

[mihirlimje867]

Hello @shivaniprab ,

I have created a HR Template

And in the HR Service I have called this HR Template

Now, whenever I have created a case in the COE table which is selected in the HR Template with this HR Service the short description has been autopopulated.

Please hit on the helpful button.
Thank you.