Dear SNOW Family, we have a few record producers, for which it is necessary to create a pdf from the filled intake form, which can then be reviewed and signed by the requester after submission. Our research so far only concluded in the assumption t...
I am working on ServiceNow case management application where I built a new scoped application SCH. For our new scoped app the additional comments are not capturing in activity log still it was enabled from form layout and configure available field fr...
Hi All, I have activated the Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] plugin but I still don't see the HR Employee Relations in Application picker. I can see the application name in the configurations and the stu...
Does anyone know of a way to see if custom fields are being used and if so, where?
Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .
In my San Diego OOB PDI, I have made a minor configuration change to the views in Employee Center (via EC Pro) the end-users see of their HR Cases submitted via record producers. In the HR Service, I confirmed that I am using the "Default for Opened ...
Hi Team, I am new to HRSD module, I have requirement to fix the Collaborators issue in case form. I gone through Collaborators functionality in docs, the believe users in Collaborators filed they have full access to the respective cases. Now the iss...
Hi All, I have a duration field "Processing Time" DD:HH:MM:SS and as part of requirement we have removed days column by adding attribute : "max_unit =hours. So it changed to HH:MM:SS . When I am adding hours more than 24 like 31:80:80 , so the fiel...
Hello, We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this? HR Case Native View: Below you can see that the agent will be able to click on this...
Hi All, We have setup auto assign HR cases based on Skills. This is working this way: If HR Case has any associated skills and Any member from that HR Case Assignment group is having that skill then that agent from that group will auto assign to ...
Hi,I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicen...
Hi All, I have a string field and i want to put validation , so that it takes only format of : HH:MM:SS , also it includes (24 hr max, 60 min max and 60 sec ) like this.
I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...
Hi all, Our system property sn_hr_core.impersonateCheck is set to true. This causes the field rich_description to not give results in a scheduled report about HR cases. The scheduled report runs as an HR admin role. How can we fix this? Thanks for yo...
Hi, When creating a HR case in the backend the work notes are lost during the creation, for particular group members only. My requirement is to investigate this issue. Below are the steps I'm following to create a case Create new case - > select use...
