How "Choice list" type system property works ?
Hi All, How "choice list " type system property works ? how can we use this property type in scripting ? Can somebody help me with the example . I wanted to fetch the different value of choice field ?
Forum Posts
Resolved! Inbound action
I have created an inbound action and while the mail was sent to servicenow instance it skipped the inbound action condition and created incident tickets. Then I made few more changes and selected the reprocess email UI Action in the email logs. It c...
Rich description is getting populated to description in HR case even after OOB BR has been disabled.
Hi All, We have inactivated the oob BR Sync "description with rich_description" that copies value from rich_description to description for HR case table. But we can the field being copied to description whenthe case is getting created. I have checked...
Resolved! How to add / activate the My Favorites widget on the new Employee Center Pro
Hi, Do anyone knows how to activate the My Favorites widget on the new Employee Center pro portal. See below a screenshot from ServiceNow. thank you!
Encrypt files before exporting
We have a requirement where records from a few HR tables need to be sent to a third-party system, in CSV format using a mid-server. This can be achieved via Export Sets. The catch is the CSV files need to be encrypted in transit and at rest throughou...
User is unable to change the view of HR Case from Self Service view to Default view
Hello All, There is an issue in which the HR Case raised by User for him is unable to see that HR Case through default view for that user Self service view is auto populating and that user is able to change other view except Default view. Except that...
Topics list in mobile
Hello, is it possible to have a list of all topics in mobile app and when I click on it to open the topic page?
Agent Workspace for HR Case Management - Agent can add an approval
Hello SN Comm Team!I seem to be having an issue with the Agent Can Add An Approval for the Agent Workspace for HR Case Management. It seems to not be consistent in my PDI - and a client's instance. We just upgraded to Tokyo and Agent Workspace for HR...
Resolved! Users unable to see categories in service portal
Users unable to see categories in service portal even while the user criteria is satisfying. Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?
Notification for accep\reject Hr Case
I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N) I have looke...
ACL dot walking does not work for list view
Hello Community,I’m trying to add fields to Metric Result list view that are dot walked from Assessment Instance Question table: However, values are not visible to HR user due to out of the box ACL where condition is evaluated as false: If user try...
Task Assignee cannot see the parent case.
I have an HR Service that has tasks assigned to each case. The people assigned to the tasks are different than the person assigned to the parent case. Is there a setting I can change that will allow the person working on the task to also see the pare...
What is the intended design for displaying record producer variable values on the target case table?
I am wondering what the best practice recommendation is regarding how to display/map record producer variables to the target HR Case table. I've seen a handful of different recommendations in the Community over the years, some of it dating back to th...
How to remove HTML tags from Rich description and description in the list view
Hi All, How to remove HTML tags from Rich description and description field in the list view of HR agent workspace? We are populating the rich description with a custom business rule and there is a oob business rule that copies from rich description...
Resolved! How can I send and receive data from one page to another on service portal
there is a requirement that I have a public registration form on employee center portal and when submitting it, page redirects to another page where I want to show case number, which was created while submitting form, how can I achieve this.
