Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...
Hi,We have 2 HR task in a HR case. First task is an employee input form and second is for the fulfiller to act on it. Once the first task is completed, the second task will be created with the details from the first task and stored it in the rich_de...
HI all,I have requirement to create interactive filter where knowledge article numbers will display. i am new to this interactive filters .can anyone guide me on this . Thankssony
Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...
The notification content linked to a campaign is triggering the campaign event and content tasks for the email is complete, but the email notification is not being sent. Did anyone faced this issue with campaign?
How to restrict users from downloading the attachments from the portal for Employee Relation cases. But the user can be able to view /open the attachment from the portal
We got one requirement from our client that they don't want the "Resolved" state. HR cases needs to get closed directly without waiting for the user acceptance. We have made the "Resolved" state as inactive from the choice list so the Resolved state ...
Hello Community, I have a variable "ABC"(backend value abc) which is a reference field to the user table on a record producer and default value I used is javascript:gs.getUserID(). I have other variable XYZ (String) so here in the default valu...
Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...
Hello Team , Is it possible to prioritize different team members with the same skill ?The chats should first be routed to the agent with the skill prio 1. Only if this agent does not accept a chat, it should be routed to the agent with the same skill...
IN HR module, for Contingent workers to get front end access for HR portal so that to create a case, do we need to give sn_hr_sp.hrsp_contingent ?While trying to activate this role in my instance, it gives a Info Message as"Rule change is submitted f...
Hi All, I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. Encountered a server issue. Please try again. Please assis...
Hi All,I'm new to HRSD and scripting. I want to learn it from basic and do a mainline certification in HRSD. Please help me with documentations and video links related to HRSD and scripting.
Hello Everyone, is something wrong with my script : var visa ;var g = new GlideRecord('sn_hr_core_profile');g.addQuery('number=HRP0153690');g.query();if (g.next){visa = g.getDisplayValue('u_employment_status');gs.print("Print Visa value "+ visa);} St...
I'd looking for some clarity for the "Employee Experience Pack: Onboarding". Is this basically considered legacy at this point? I'm assuming so since it only supports Rome. Second, if this is no longer current, does simply adding the Enterprise Onboa...
