Related list of agent workspace should be shown for all the users .

[puja kumari]

Hi All,

How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.

For eg - i want to do for child cases.

Thanks

Puja

[Ankur Bawiskar]

@puja kumari 

question is not clear.

[puja kumari]

Hi @Ankur Bawiskar ,

My question is How to change the related list in agent workspace so that the changes should be applicable for all the users. Lemme know for any concern.

Thanks, 

Puja

[Anil Lande]

Hi,

You can open the HR case in Classic UI and scroll down to related list.

In particular related list, right click on header and configure list layout.

[Community Alums]

Hi @puja kumari ,

1. Navigate to System UI > Related Lists
2. Search for the table where the related list appears.
3. Locate the related list entry for the Workspace view and open the record in another tab
4. Locate the related list entry for the view being used in UI16 and open the record in another tab.
5. In the related list 'Related List Entries' for the records that are opened, locate the related lists where the difference in records was noticed.
6. Open the sys_ui_related_list_entry record and compare the conditions that are being applied.
7. Alter the conditions so that they match and save the records.
8. Also, Confirm that the Workspace view rule is correctly set up. Check if the related lists are included in the "Form tabs" section of the rule. Also, verify that the rule is associated with the correct view.