Related list of agent workspace should be shown for all the users .

[puja kumari]

Hi All,

How to rearrange the columns of the related list in agent workspace so that it should be applicable for all the users.

For eg - i want to do for child cases.

Thanks

Puja

[puja kumari]

@Community Alums 

Thanks for the solution . But how can be rearrange the columns of particular related list in agent workspace.

for eg , i want to arrange the coulmns of child cases , so that it should be visible to all.

Thanks.

[Community Alums]

Hi @puja kumari ,

1. Open the main record in Default view
2. Then switch to Workspace view
3. Navigate to the related list
4. Right-click on header menu of the list
5. Click on configure list layout
6. Add/remove the columns you want in the list view
7. Save the list layout
8. Refresh the related list columns in Workspace. You will be able to see the changes.