remove NLU intent from undefined topic

[si21]

Hi experts,

How can we remove this undefined from NLU intents.

TIA

[Community Alums]

Hi @si21 ,If the no longer used NLU intents are no longer linked to the VA Topics, it is safe to delete them via the NLU Workbench. The Virtual Agent Analytics App will report on active VA Topics/NLU intents. Alternatively, they can be disabled on the NLU Workbench, so that they are not included in the NLU Model training, but you keep the disabled intent on the instance, in case you want to bring it back at some point in the future. If not, you can delete with preview to create a rollback context, and test this action in a SubPROD first.

[GlideFather · Accepted solution]

Hi @si21 

you might not need it anymore but for future references by another Community members:

go to Virtual Agent > Desginer and select the topic, go to Properties and unlink your NLU model from there.

If it says undefined - you can click on it and you will get sys ID in the url to track what topic it was. "Undefined" seems that it is a topic that doesn't exist in the environment. So you can either export it from where it exists or to delete it manually from [sys_cb_topic] table.

To remove it from the NLU Workbench, you will might need to associate it with a topic in VA Designer, unlink it and then remove that Topic...