Hi,
Is there an option for an agent to book an appointment on behalf of someone from the HR Agent Workspace?
I know this can be done from the portal when I enable appointment delegation in the Walk-up Location Queue.
I want to set it up the same way it’s configured in the portal so that it works in the HR Agent Workspace.
Walk-up Location Queue config:
Portal:
I know there’s also a 'Book Walkup Appointment' UI action available on the Incident table. If I could use a similar OOB option in the HR Agent Workspace list, that would be great.
