Remove Rich Description to Description Field Copy Behavior

[VasukiS]

Hi,

In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior.

To address this, I have disabled the default OOB business rules:

• Sync description with rich_description
• Sync rich_description with description

However, despite these changes, the data from rich_description is still being copied to the description field.

I observed that this behavior occurs  when a ticket is raised via the Employee Center.

Could you please confirm if there are any additional configurations or mechanisms responsible for copying the rich_description to the description field?

[Ankur Bawiskar · Accepted solution]

@VasukiS 

what happens when you raise it from native?

the record producer script which populates the description is this. Did you comment that and see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VasukiS 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VasukiS 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.