Rename Reply to field on Compose Email UI in HR Agent Workspace

TerezaNolloda
Tera Contributor

Hello ,

 

Is there a way to rename the "Reply to" field on the Compose Email UI in HR Agent Workspace?

Client requires to update the "Reply to" label.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@TerezaNolloda 

Even if this is possible I will recommend not to touch the OOTB component and why to take technical debt?

Please inform this to your customer.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Musab Rasheed
Tera Sage
Tera Sage

No, this is not possible.

Please hit like and mark my response as correct if that helps
Regards,
Musab

@TerezaNolloda I initially suggested you this, if you see I deserve correct answer please accept my solution as well.

Please hit like and mark my response as correct if that helps
Regards,
Musab

Ankur Bawiskar
Tera Patron
Tera Patron

@TerezaNolloda 

Even if this is possible I will recommend not to touch the OOTB component and why to take technical debt?

Please inform this to your customer.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@TerezaNolloda 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader