REPORT FOR VIEW OF LINKS EMBEDDED IN KNOWLEDGE ARTICLE
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06-09-2025 08:50 PM
Hello all,
I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job level
Many Thanks
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06-09-2025 11:58 PM
What kind of link is that? Is it a link to a record within ServiceNow or are you moving your users outside of it?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-10-2025 03:32 PM
Like a Sharepoint link embedded in an article
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06-11-2025 02:34 AM
I think you will need to look at sharepoint to report on how often that link is viewed.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-31-2025 07:23 AM
No it is not a link to a record in ServiceNow. It is a link taking users to SharePoint but the link is embedded in the article