REPORT FOR VIEW OF LINKS EMBEDDED IN KNOWLEDGE ARTICLE

[osuntuyik]

Hello all,

I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job level

Many Thanks

 

[Mark Manders]

What kind of link is that? Is it a link to a record within ServiceNow or are you moving your users outside of it?

[osuntuyik]

Like a Sharepoint link embedded in an article

[Mark Manders]

I think you will need to look at sharepoint to report on how often that link is viewed.

[osuntuyik]

No it is not a link to a record in ServiceNow. It is a link taking users to SharePoint but the link is embedded in the article