REPORT FOR VIEW OF LINKS EMBEDDED IN KNOWLEDGE ARTICLE

osuntuyik
Tera Contributor

Hello all,

I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job level

Many Thanks

Knowledge view.png

5 REPLIES 5

Mark Manders
Mega Patron

What kind of link is that? Is it a link to a record within ServiceNow or are you moving your users outside of it?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Like a Sharepoint link embedded in an article

I think you will need to look at sharepoint to report on how often that link is viewed.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

No it is not a link to a record in ServiceNow. It is a link taking users to SharePoint but the link is embedded in the article