Roadmap for ServiceNow Benchmarks product for HR Service Delivery?

[Jesse Jones]

Hello HRSD community,

I recently learned about the ServiceNow Benchmarks product, which allows customers to feed anonymized instance data to a SN aggregator database that allows you to measure the success of your implementation against other customers.

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/benchmarks/reference/r_...

However, it looks like this product only supports ITSM data. Is there a roadmap for expanding benchmarks to other products, including HR Service Delivery?

FYI, I am already away of the HR Success Dashboard product, but my understanding is that dashboard only measures your own internal instance data against pre-defined KPI reports - it doesn't stack up your data against peer customers the way Benchmarks does.

https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/human-resources/c... 

Thanks!

[Ravi Chandra_K]

Hello @Jesse Jones 

I'm afraid Benchmark is currently not available for HRSD.

Benchmark currently supports ServiceNow applications such as ITSM, ITOM, Security Operations, Conversational Interfaces, Success Dashboard, and Strategic Portfolio Management. 

May be reach out to ServiceNow Product team through account executive, they can provide any road map available.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

[Gavin Whitlock]

Recently had a customer make this same request. I would encourage to comment/vote on the enhancement request I just created on the Idea portal