How do I set the Knowledge Article to make it searchable by Region or Country? We do not want to restrict the access but would like to know how we can do a filter by Region and Country.
The current out of the box Transfer Case UI action in the HR Agent Workspace shows the entire list of HR services available like so. Because we have a lot of HR Services, this giant list is very confusing for agents to browse through and select the ...
We are considering applying HRSD, which has already been implemented globally, to Japan.We want to control access to sensitive information such as HR Profile and Job by country, region, etc.e.g.) HR staff in Japan can only access HR Profile and Job d...
Hi Team, We have HR Agents serving employees in 8 languages, and the profile language for the agent themselves is ENGLISH, as they use Case Management in English. However the employees calling in over the Live Agent Chat could be FRENCH/SPANISH, etc....
Hi, I would like to know a solution for below situation. --------An employee submit a HR case and it should be immediately closed without HR user work.*The case will be integrated to 3rd party system. So HR users do not work on ServiceNow-------- I h...
I wrote this business rule that triggers on display when an HR task opens (state = Ready). The info message is shown in the back end; however, when I go into the same task in the HR portal, it doesn't trigger. Do I need to put this in the portal scri...
I have category field on HR case table. The field is choice list which is dependent on HR Service. It is working as expected. I created new field sub_category on the table. This field is also choice list and I want it to be populating based on the Ca...
Hello Experts, I am facing a weird issue in a customer instance. When an end user (without HR Profile record) is logging in ServiceNow and trying to access the "hrportal" url, system is creating a HR profile for the same user automatically. This ...
By checking the count of data of HR profile integration, I understood that the data with update would be got from SuccessFactors because the count is very small.Could you please tell me the details how the HR integration OOTB decide if the profile da...
How to create multi row variable set in the case form. It has to be with 3 columns and n number of rows on addition. Could anyone please suggest how it can be created in case UI .
We have requirement on a specific HR Service where if a field 'request type' is 'employee spot award' --> managers must be able to see his direct reports and other manager direct reports in the field 'employee name' whereas if field 'request type' ...
Hi All, I am creating a letter using HR document template module. I am facing challenges with setting and footer, Ideally I want the header and footer to span the full width, however when configuring document it is asking for position like left, rig...
We are using an activity container in our sequential task. 1. Onboarding Associate task to fulfill 2. PreHire task to fulfill However, when we updated the state of Item 1 to cancelled and close incomplete, it is still creating task number 2. Is there...
Hi guys, I want to set a demo instance with the full features of HRSD. But on San Diego version there are so many inconsistencies and after I install the plugins a need to spend a lot of time configuring the things to work properly. The new problem...
I've been reading documentation and other Community posts. Out of box, it seems like new HR Profiles are created: When users log into specific portals (thanks to Server Script in a Header | Footer record)When an agent selects a new user on an HR Case...
