How to mask PPI Information in HR Profile table
Hi, I have cretaed a scheduled job to mask PPI information on HR profile table. Below is my script: var gm = new GlideRecord('sn_hr_core_profile');gm.query();while (gm.next()) { gm.ssn='xxx'; ...
Forum Posts
Resolved! Transferring a Case
I'm trying to work through an alternate way to transfer a Case by switching the COE and HR Service values in the existing case, rather than cancelling and recreating. I'm coming across a bunch of items that I need to account for, and wanted to see if...
minimal role required to access the confidential info in hr profiles
Minimal role required to access the confidential info in hr profiles sn_hr_core.profile_reader or sn_hr_core.profile_writer are minimal or Is sn_hr_core.manager role also comes into minimal to access the confidential info in hr profiles
Resolved! What's HRSD?
Hi, Tell us about servicenow's HRSD. I am the Human Resources department and a beginner in both IT and servicenow. But I have a requirement to explain HR internally and design it. So far, I've read the official documentation and the community, but I ...
Mark HR case confidential and once its mark true then case should be visible to HR admin
Created a check box for HR case confidential . When its checked- true then the HR case should be only visible to HR admin. I dont want to go with ACL . Any other way to approach this? Thanks
Autoclose HR Cases Using A Business Rule
Hello ServiceNow community, We would like to automatically set a HR case to a State of "Closed Complete" if the HR case has been sitting in the "Awaiting Acceptance" State for more then 2 business days without a response from the customer. Would the ...
GlideRecord deleteRecord() won't delete the record
I'm trying to remove from SN bad records loaded previously from Workday. For example, if someone is hired in error and then that hire is rescinded, I want to remove the EE from ServiceNow. I can tell it's a rescinded hire because the Workday Web Serv...
Resolved! Adding task attachments to parent case
Hey Comm! I have a simple task that I am trying to accomplish. I am blanking on the route to take for what I need. I currently have a UI Action 'Grab Attachments' on the HR Task Table. Simply, it copies the parent attachments and posts them to the Ta...
Resolved! How to create HR TASK Template in HRSD
Hi, I need to create an activity that should user to upload the medical receipt document. For that i have a Activity Sets underneth i created an activity but in the HR TAask template i dont see any oob template that asks like upload the document. ...
Service Activity Tasks Not Getting Created
Hello, I'll try to lay out our scenario as best that I can. We have a HR Service with a fulfillment type of Service Activity.The first service activity is an approval, the second service activity is an HR task, order is set as 1 for the approval and ...
Resolved! Making a field Visible based on an option selected on another field on the form
Hi All, I'm trying to make a field appear based on an option selected for the field "Disciplinary issue reasons" which is a reference field. Referring to the above screenshot, "Please provide more information" is a custom string field, that I want...
How to report case reassignment
Hi! Would you guys know how to capture case reassignment details? Specific scenario: Assignment Group A is assigned with 5 cases for the week. Assigned Group is changed from Assignment Group A to Assignment Group B. At the end of the month, Assignm...
Resolved! Configure Awaiting Acceptance by COE or by HR Service?
We currently have the Awaiting Acceptance configured for 3 days for all HR Services. I assume (read: hope) it's possible to configure this at the COE or even the HR Service level...? Any thoughts or guidance on doing so? Any documentation out ther...
How to check that how many users have accessed Service Now using mobile devices in past couple of months?
For our instance we need to check that how many users have accessed HR Service Now using mobile devices in past couple of months. I tried to find this on wiki but didnot get any result. Can someone help?
Resolved! Email Properties - help with incoming
Hello SN Comm, Looking to get a little help with incoming emails to the system, when the user is set to Inactive. When a employee becomes termed, their SN account is set to Locked out and Active = false, per our integration with Workday. If there is ...
