Is it possible to have an Excel spreadsheet created from a Multi row variable set using a Record Producer?
Here is an example of the Multi Row Variable Set that I would like to have attached to the Incident/Case upon clicking "Submit".
Forum Posts
Resolved! The Employee Center Core plugin cannot be updated to 26.0.4, and it does not appear in the store.
Hi, I've been able to update and install Employee Center Core in our non-production instances but in our production instance the update button is greyed out and just says '21.0.15 Installed'. I looked on the ServiceNow Store and couldn't find Employe...
Resolved! Restrict access to certain cases based on HR services in HR Compensation COE.
Hi All, Do we have any OOB way in HRSD Application apart from ACL, Query business rule to restrict access(read/write) to certain cases in HR Compensation COE based on certain fields like Topic category ? Appreciate your response! Thanks, Lohith
Recreating Case Creation process for my service catalog
Hi, I installed HR app in my PDI and saw a feature/customization I liked. When I click on Create New Case, I am presented with a screen that shows verification. (I skipped it since I don't' care for this screen.) The next screen, shows the Case Det...
Resolved! How can I update the notification email script to take me to the "HR Agent Workspace" view?
When I click on "Take me to the Case" it takes me to the ITIL view of the case and not the "HR Agent Workspace" view. How can I update the notification email script to take me to the "HR Agent Workspace" view?
OOB HR Criteria Script Include utilization in custom Script include
Hi All, We have a requirement where we need to populate value of subcategory on sn_hr_core_case table as per opened for region/country and hr service. Subcategory is a reference field which is referring to my custom table where we have "subcategory c...
Resolved! Lifecycle event HR task reminder email - mapping variables from the parent LE case
Hello, I am creating a new activity within an HR Lifecycle Event. That activity has its parameters defined by an HR Template. Within that HR Template, I am specifying that I want a due date, and that a reminder email should fire to the task assignee ...
Resolved! Can we increase the action default limit in flow designer?
Can we increase the action default limit in flow designer? Is it possible to move back to the previous step in flow ?
How to determine who has downloaded the Now Mobile app
Is it possible to see a list of users who have downloaded the Now Mobile app and signed into our instance? If so, is it also possible to see their push notification settings?
credentials for Rest step
Hi All, I am not sure where to give userid and password for REST step in Flow designer. I configured oauth and getting tokens successfully.I am trying post operation using MID server . I am getting status 404. I also configured connection &credential...
windowClass in $uibModal
Hi Experts, I need help in figuring out where "windowClass" in $uibModal is configured. I cannot find the CSS defined for it. For example in the below codes "windowClass: 'chat-us' " & "windowClass: 'app-modal-window'" are styling the modal pop in d...
How to count number of users and their clicks when they select tiles under particular HR service ?
Brief description : How to check for the number of users who have used tiles and how many times they have clicked those tiles under particular HR Service.
Instance to instance data migration
Hi All, we are planning to migrate data one instance to another instance. we find same sys_id in both instances . if we will export XML it is override exsiting data. anyone has any idea how to move data . I need to move HR data and those relationsh...
Hide Open cases for subject person from "my requests" in employee center
Hi, I want to hide open cases from my requests in employee center. I added filter condition for case table and need to create ACL. Need suggestions on how to create ACL to restrict open cases for subject person where open cases created onbehalf. Th...
Resolved! How to retire child articles of versioned parent articles in Global Knowledge Base
I have a requirement to retire all child articles (translated versions) when the parent workflow_state is set to retired by using the UI action for Retire. But I cannot seem to find a way to change the workflow state for the child articles. The Knowl...
