Resolved! What are three views in HR Guided Setup?
Hi, What are three views in HR Guided Setup? Can anyone please provide some link. Regards, Nivedita
Forum Posts
Resolved! HR Service name change
Hello All, I'm looking to rename HR Service and want to check implication for that action. Can we change HR Service name from AbsenceA to AbsenceB and update template/record producer names as well? Topic Category/Details stay the same. Any help in un...
Resolved! Encrypt checkbox missing on HR Case form after upgrade from Quebec to San diego
Hi Everyone, we have upgrade our instance from Quebec to San Diego recently and after upgrade Encrypt checkbox for attachment is missing on HR Case form. we have assigned the role to user but still user is unable to see the checkbox to encrypt the a...
Update HR Profile
Hello, I have a general question. We have HR profile connected to user in service now. We want to update Date of birth field for all the HR profiles in service now. May be around 10k users. I have 2 questions.. 1. How do we do that? using excel wi...
Not able to Update state of HR case (sn_hr_core_case) through script getting error as "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown error Security restricted: Read operation on table 'sn_hr_core_case' from sc
When I am trying to update state of HR case from "Awaiting Approval" to "Ready" using script it is showing error as: "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown errorSecurity restricted: Read operation on t...
ACLs should not have GlideRecord/GlideAggregate in script
ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have an ACL written on sys_attachment table and the script is Checking if current user is a member of any human resources group. Gliderecord to 'sys_user_grmember' is used....
Resolved! Window open for Oauth initiator.do when a button clicks on HR Agent workspace
Hi All, I would like to ask help on the button to open a window for Oauth initiator on Agent Workspace. This functionality is working fine for the form button(on case record default view) but in Workspace it is not working. Here is the script I am wo...
Create HR profile or update when user is inserted/Updated
Hi Community, I have created Business rule to auto create HR profile when the user record is inserted or updated if there is no HR profile created for the user. below is the business rule .but business rule is not working Can any one let me know if ...
Resolved! Generate, preview and sign a pdf, which contains all entries of a record producer after submission
Dear SNOW Family, we have a few record producers, for which it is necessary to create a pdf from the filled intake form, which can then be reviewed and signed by the requester after submission. Our research so far only concluded in the assumption t...
Resolved! Additional comments are not capturing on activity log for one of Case management scopped application
I am working on ServiceNow case management application where I built a new scoped application SCH. For our new scoped app the additional comments are not capturing in activity log still it was enabled from form layout and configure available field fr...
Activated Employee Relations plugin but the 'Employee Relations' application not listed in Applications
Hi All, I have activated the Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] plugin but I still don't see the HR Employee Relations in Application picker. I can see the application name in the configurations and the stu...
Resolved! I want to know where custom fields are being used
Does anyone know of a way to see if custom fields are being used and if so, where?
Convert Time Type Field into Seconds
Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .
HRM Ticket Page view field configurations not displayed for end user
In my San Diego OOB PDI, I have made a minor configuration change to the views in Employee Center (via EC Pro) the end-users see of their HR Cases submitted via record producers. In the HR Service, I confirmed that I am using the "Default for Opened ...
Duration field validation
Hi All, I have a duration field "Processing Time" DD:HH:MM:SS and as part of requirement we have removed days column by adding attribute : "max_unit =hours. So it changed to HH:MM:SS . When I am adding hours more than 24 like 31:80:80 , so the fiel...
