Send BULK emails

[Juhi Chawla2]

Hi Team, 

We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +

What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger condition is there?

1. Notification ? is there any restriction on audience ? How we can do it without any trigger condition? 

2. Campaign ? 

3. Create a case > send the quick message > ?

is there any restriction on CC , TO field here ?

We can receive the reply in the work notes as the user replies . However it can long . Not sure if this is the best way ? 

Please provide any suggestions.

[Sohail Khilji]

Hi @Juhi Chawla2,

Here i see you need to do a bit of manual work.

You can configure the notification as you do normally add users in TO field and you need to use mail script to add user to CC.

Finally, you can use event to trigger the configured notification from the background script to send the emails.

 [OR]

Configure a flow with notification and trigger the flow explicitly...

Thanks

Sohail Khilji MF

[Juhi Chawla2]

Thanks Sohail for the reply.

We have to use quick messages to send notifications as instructed by client. Quick messages can send 100 notifications at a time . We will send them in batches through quick messages .