Hi Team, We are unable to select any skills by clicking on the below button. By clicking on the button it says, No Roles specialities have been added for this role. Please guide how to add roles/skill to this skills tab
Hello everyone, I'm working on incident table, and I want to change the service field font when the priority changes. Meaning, if the priority is critical, I want the service field font turn in red. But my code is not working : function onChange(c...
I am working for Record Producer (RP table is HR payroll case) for workday integration for HRSD 1. variable is What date/dates is this request for? and logic is If selected date is within 2 weeks of today's date and the choice is Vacation. Then disp...
HI All, We encountered an issue where the response SLA is not triggering for few of the cases, even the cases are satisfying the conditions of the response SLA. Can someone provide your inputs here on what could be the reason for not triggering the S...
I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so. I am logged in as System Admin and the user has all the roles and required access. Please help me create a new Journe...
Hi Expert, would anyone know how to remove the first step of creation of the HR case to arrive directly to the second step.I could identify this is controled by the UI Page "case-creation" but not 100% of the modification to be made. Thanks for your ...
I want to remove contextual side bar in the HR Agent workspace and how to add more fields in your employee card in Hr agent workspace . please help me out for this.
Hi , Assigned to user is not able to see the Payroll HR Cases.User has all required role (sn_hr_core.basic , sn_hr_core.case_reader ,sn_hr_core.case_writer)
Hii All,My question is about related to the setLabelOf() function, As i came across that i have used setLabelof() for one field to relabel it then it worked but below code was not running then i commented the code of setLabelof() then below code was ...
- We have created UI Action for Appendix case creation in a Parent HR Case.- There are 2 OOB Business Rules which are running on Appendix Case Creation, which are working fine when an Appendix case is created from the "Lifecycle Event".- Both these O...
Hi everyone, Can you help me solve this.I'm trying to restrict filter condition for some agent in workspace. Can someone help me out achieving this? Basically, this filter goes to all agents. But I don't want to reflect this filter condition on anot...
Hiwhen agent attaches a knowledge article in HR case in HR agent workspace, the additional comments also getting updated by the knowledge article name So this should not occur for us in our requirementWhen attach knowledge article is clicked, we want...
In our general inquiry we have deployed contextual search. I would like to measure how many times someone has hit that catalog item and then not submitted the case and classify as potential deflection. Is this something that is possible in Self Se...
Hi All,I am still learning and exploring the HRSD platform. Can someone please guide me on below 2 issues I am stuck with: 1. Can you share if MISTAKINGLY using Generate HR Profiles option, HR Profiles gets created, how can it be reserved back?2. I h...
I have a rest response of a few hundred records. I need to iterate through all and set the fields. Is there a way to loop through the rest api response and get the field names and set them? my table field values match the rest response field names.