Set Reminder of HR Template in HRSD configuration

[Dinh Nguyen]

Hello everyone,

I am learning about HRSD and i have a few concerns about the HR Template.

I will provide my configuration information as follows:

1. I have created a Record Producer as shown below:

2. I have created a lifecycle event and mapped it to the above record producer through an HR Service:

3. I have created an HR Template with Reminder feature as below:

4.  I have set the above HR Template as an activity in the Lifecycle Event:

I have the following questions:

1. I have set:

• Due date calculation = 4 Days
• When to send (days) = 1
• Interval (days) = 1

As a result, I did not receive any reminder emails within the 4-day period. Did I configure something incorrectly? Could someone please help me with this?

2. What will happen if I set reminder in HR Template as below? Can someone please explain it to me?

• Due date calculation = 1 Hour
• When to send (days) = 1
• Interval (days) = 1

Please someone help me.

Thank you so much.

[Shraddha Kadam]

Hello @Dinh Nguyen ,

Verify if an HR Task is generated when an LE Case is created. If it is, please ensure the 'Assigned to' field on the HR Task is populated, as a notification will be sent to that user.

[Dinh Nguyen]

hi @Shraddha Kadam,

Thank you for your response.
The generation of an HR Task when an LE Case is created is ensured. Furthermore, I have set the "Assigned to" field to a user through the "HR Assignment Rules" module, and this user does not receive any other emails. But it's still not working.

Additionally, could you help me answer question number 2?
What will happen if I set a reminder in the HR Template as below:

Due date calculation = 1 Hour
When to send (days) = 1
Interval (days) = 1

Thank you so much

[Shraddha Kadam]

Let's assume an HR Task with this template is created on Monday, July 21, 2025, at 3:15 PM IST.

• Due Date: Monday, July 21, 2025, at 4:15 PM IST.

• First Reminder: This will be sent 1 day after the due date. So, the first reminder will go out on Tuesday, July 22, 2025, at approximately 4:15 PM IST (or around the time the daily reminder job runs, usually).

• Subsequent Reminders: If the HR Task is still open and not completed by Wednesday, July 23, 2025, at 4:15 PM IST, another reminder will be sent. This will continue daily until the task is closed.

[Dinh Nguyen]

Hi @Shraddha Kadam,

So does that mean Mail First Reminder and Mail Subsequent Reminders will not be sent because they have passed the due date?