Sending a high importance email from Email Client

[Ramjee]

Hi Team,

I have a Requirement to Send a high-importance email from an Email Client

Thanks

Ramji

[Sai Kumar B]

@Ramjee 

There is no OOB solution for this, But you can write a business rule on the emails table to set the email as high importance before sending it out to the users. 

Create an onBefore/Update Business Rule with the below configurations.

Condition

Script

(function executeRule(current, previous /*null when async*/) {
	
	current.importance = "high";
	current.subject = current.subject.substring(1);
	
})(current, previous);

If the user adds an '!' to the start of the subject in the Email Client, the Business rule will mark the email as High Importance. It will also remove the '!' from the subject.

If I could help you with my response you can mark it as helpful and correct as it benefits future viewers
Thanks,
Sai Kumar B

[Ramjee · Accepted solution]

@Sai Kumar B 

I have already tried but unfortunately not working

please see the below screenshot