Service-now Workday Integration

[Roshani]

Hi All,

We are in process of establishing Servicenow and Workday Integration , which will be bidirectional and from workday case will get created in servicenow.  

Can somebody help me on knowing how this will work and what process we need to follow to work on this.

[Ankur Bawiskar]

Hi,

So you must expose an API to Workday team so that they can send the details.

Once you receive the request in your Scripted REST API you can process it by inserting the data into import set and your import set already has transform map, field maps etc

Regards
Ankur

[Mamta7]

Hi Ankur,

I have question how can we use spoke to create a User in Workday using ServiceNow's data

[bheemagoni]

Hi,

can you help me in creating scripted rest API to  share the API, authentication details to Workday team so that they can push the data to ServiceNow.below are the details

1. API Name: Workday Integration
2. Function used: POST
3. Attributes configured:
   1.       SGRE ID
   2.       User ID

•       First Name

1.       Last Name
2.       Email
3.       Manager

•       Employees start date

[manish kale]

Hello Ankur,
The information provided by you is really helpful, however we have a small doubt.
We have a similar requirement in which I have to pull workers/users data from workday into ServiceNow user Table. We are building the connection between both platforms using Oauth 2.0. And we are going to use the REST API for the same in which when we will get the worker data, and once we get the worker data through REST we will call it into the scheduled Job and map it into the user table.
I believe using this approach we don't need the use of Workday HR Spoke. Correct me If we are missing something.   

Help is much appreciated!

[Edwin Kwan]

I'd encourage you to look at 3 angles, Roshani:

1. The out of the box HR Service Delivery with Workday product. This one is more a plug-n-play product from ServiceNow HRSD offering. It is powered by Workday Spoke under the hood. So, definitely, check out this product first and see if that fits into your use cases:

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/concept/w-integration.html

2. Workday Spoke: It supports bi-directional integration, using both real time webhook and polling. It provides quite a handful of OOB actions to address many popular use cases. You may or may not notice that real time webhook setup is complicated in Workday. It requires both the business process and Workday Studio setup to trigger off real time event from Workday to ServiceNow. On the other hand, polling is easier but you'll have to play with updated_from, updated_to, effective_from, and effective_to timestamp carefully to address the HR events timing, such as future dated transaction, data correct transaction. Overall, this Spoke supports all of these above but it's expected that the customer has some Workday integration experience to customize this Spoke. This angle offers you the max flexibility, but of course, takes you more time to configure, comparing with #1 option above.

3. Hybrid of #1 and 2: You can always get #1 offering to cover like 70% of your requirements and customize the rest of the 30% by extending the Workday Spoke under the hood of the HRSD application, depending on your requirements. This way, you have the best breed of both worlds and accelerate the time to market.