field Hints are not showing up on hr case form agent workspace.
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Forum Posts
Resolved! Menu Item Condition Based on user record field value?
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
I have to send notification prior 15 minutes to change request planned start date.
Hi, I have to send notification prior 15 minutes to change request planned start date. I have created attached screenshot things. Can you please correct that. Regards, Nivedita
How to create a preview record Pop up in HR Agent workspace
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
I need to automate notification.
Hi, I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...
Chatbot issues
Hello dear community, I need help: I am conducting various tests to see if I can integrate a Botpress chatbot into the ServiceNow portal page.For this, I have created a chatbot (with Botpress) and then I created a widget, but for some reason, it is n...
We did not receive knowledge articles in approval queue
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
Resolved! Default setting skill on HR Service
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Macro text templates
Hi All, If agents type a word in additional comment then the system should auto complete a sentence. Is this functionality available in servicenow. Thanks in advance
Resolved! I need to populate assigned to based on assignment group.
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
How to Show/hide HR service on Case creation page for an Assignment group
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
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hrsd
why The HR agents are not able to see a few fields in Genie QA
Resolved! How to automatically change Opened For for HR Case when the manager of the subject person changes?
If the manager of an employee changes after the HR Case is submitted, is there a way to automatically update all "opened for" HR Cases with the new manager? Are there any best practices for this? Thanks
Resolved! HR Workspace Playbook area not showing open document tasks
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
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