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Resolved! How to display field choices of field based on the group ?

Hi All,We have one variable "type" and have many choices , as of now we display based on , if "opened by is same as Manager" then we display all the choices , but we need to add one more condition that if the person belongs to the one of these groups...

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Ramu6 by Tera Contributor
  • 681 Views
  • 9 replies
  • 1 helpfuls

give the code for following creitiria on basis of Businees Rule

As an LOA user I need the employee's task and LOA Advocate task to be canceled if the request was canceled.Verify that if the request is cancel then the state of the all task is "Cancelled" (employee and LOA Advocate task)Verify that if the state of ...

Apoorva A H by Tera Contributor
  • 254 Views
  • 3 replies
  • 0 helpfuls

View is missing in HRSD module

Hello. I have strange issue in QA. In DEV and QA I got views:When I'm opening a case in DEV I see like 2 sections for this view.   in the QA I just got this section with:Comments/work notes    Looks like first section is missing in QA for me but conf...

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Don Dom by Tera Contributor
  • 223 Views
  • 2 replies
  • 0 helpfuls

service now HRSD development

i have a requirement like in a involved party form  when we select reporter value from involved party field , in user fields the opened for users name will autopopulate

ash_1998 by Tera Contributor
  • 473 Views
  • 3 replies
  • 1 helpfuls

Create an HR Case from Microsoft Teams call

Hi all, Is it possible to create an HR Case from a Microsoft Teams call?I want the following:Someone calls from his mobile phone to a number and it calls directly to your microsoft teams. After that, you can pickup the call and if you pick it up it a...

rafas_2703 by Tera Guru
  • 557 Views
  • 3 replies
  • 2 helpfuls

Guided Tour on hrm ticket page

I am not able to get a guided tour to successfully complete on the hrm ticket page.  I would like to walk users through the various sections of the ticket page, especially since this is a new page for us. When creating the tour, I tried starting at t...

Resolved! Need to populate the bottom most department of a user

For any given user(Mike), We would need to show the bottom most department(XYZ). Note: User could be associated to any department in the hierarchy, any help or suggestions User: Mike Department:                      --ABC                         --BC...

Lak by Tera Contributor
  • 828 Views
  • 14 replies
  • 3 helpfuls

Manage attachment under stories

Hi ,I was facing an issue of these after upgrading the instance. Under manage attachment for agile development- stories when i open paper click icon i.e., manage attachment i was able to see the encrypt with module option. Can anyone help me how to d...

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