Hello All, I have the requirements to swap the activity that was triggering in week 5 activity set to trigger in week 6 activity set & vice-versa. Impact: This lifecycle event is in live in Production & modifying it will have impact on the HRLE cases...
Hello, I'm running into an issue here and not sure what to do about it.I have an existing form, o which I added 2 additional fields (to only be seen by certain people with a specific role). On the backend, it is working as designed. However, when I g...
while mentioning @mention functionality in HR form the functionality is not working in HR form view for worknotes and additional comments.what should I do to resolve the issue
Hi Team, How we can configure workspace notification ? i.e As an Agent, I want to receive notifications within the Workspace, So that I can keep all my work within the Workspace view. Thanks,Manal Aquil
Hi All,In the agent workspace there is a bell icon for notifications , from where in servicenow can i configure the notifications for the bell icon.
HiI have a requirement to highlight a field in list column to any color when that filed is in list in hr agent workspace,so i have created highlighted value in workspace experienceits working fine when we have kept it in any place (example second co...
We recently upgraded our portal and the search bar shifted to the right in the header. Where do I go to move the header location to align with the left side of the screen?
NeuroTesting involves a series of tasks and exercises designed to assess specific cognitive abilities. These tasks may include puzzles, memory recall exercises, pattern recognition tests, and response time assessments. During the evaluation, a traine...
When the 'View Article' UI link in the knowledge form is clicked, the article is updated even though no changes have been made to the article. The 'sys_updated_on' and 'sys_updated_by' fields will be changed to the user viewing the article and the co...
Hi everyone, I want to get the sys_id of a choice in a select box type variable and compare it to the value set on a property, and if it's equal it makes some fields mandatory and visible. I have a catalog client script and a script include but it's ...
Hi,I am having a field called case reason in HR Cases table which is reference to a custom table 'u_case_reason'. I want the values of the case reason should be sorted in alphabetical order both in record producer and case form for all users. I tried...
I configured some Tabs on a HRSD case form (see attached) and I need to find the 'name' of these Tabs, so that I can Hide/Unhide them. Can someone please direct me to were these "name" information are stored? Thank you
Hi All,On the virtual agent can we make the system recognise the word hello , where to do this configurations?Thanks in advance
Hi All, while adding tag field in the HR workspace via gear button we are receiving error , can you tell me how to resolve that one . Can you help me to resolve the issue . Thanks ,Chandan
