Delegation of HR Case from esc portal
Is there any possible way we can delegate the parent case from esc portal? just like we can delegate HR tasks and child cases.
Forum Posts
Can you add Collaborator field in as Task?
Hi! Can you add a collaborator field in as task? Use case: I want to give a team visibility on the child task of a parent case. The child task is assigned to another team and even if I add the team I want to give task visibility to, in the watchlist...
Interaction Info & Attachments Don't Transfer to HR Case
Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Generative AI
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
How to we apply client script to hr agent workspace
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
field Hints are not showing up on hr case form agent workspace.
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
How to create a preview record Pop up in HR Agent workspace
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Resolved! Default setting skill on HR Service
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Resolved! I need to populate assigned to based on assignment group.
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
How to Show/hide HR service on Case creation page for an Assignment group
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
Resolved! HR Workspace Playbook area not showing open document tasks
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
Resolved! How to remove Delete UI action in forms and lists
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?
How to do translation for checklist items on a HR task ?
Hello, Community, I am trying to translate the checklist items to french on a HR task while the task assignee's language is French.Is there any way to implement that in servicenow ?
HR Activity Set condition trigger from Task in HRSD process
Hello, I am in need of some guidance on what I should select below. I am creating an activity set I want to trigger when a field on a task during the HRSD in processing catalog item "yes" is selected per screenshots below The task above is one of the...
VA Topic blocks to different instance
Hi,How to move Topic blocks of Virtual agent to different instance so that it can works properly.Thanks
