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Resolved! Docusign webhook not returning status back to ServiceNow

Hi,  I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...

rishabh12 by Tera Expert
  • 3181 Views
  • 18 replies
  • 3 helpfuls

Resolved! Show Hide condition on the record producer

Hi everybody, I would like to understand how to set up show/hide conditions for specific variables on the record producer. For the following variables, the show/hide condition should be 'only show if "Do you already have the car?" is true':'your car,...

Alik_92 by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

HR Agent workspace - Advanced work assignment

Hello, I installed the HR Agent workspace on my instance and configured the AWA for hr cases.Now, when I create an new HR case from the backend, the AWA is working and the agent will get a notifications on the workspace inbox. But when I create a new...

Andr_1 by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can we manage HR services in IT in Esc Portal?

Hi All,Actually i want change or add some more HR services to particular category in IT in esc portal  So please help me to where should i edit those things?ThanksRamu  

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Ramu6 by Tera Contributor
  • 371 Views
  • 2 replies
  • 2 helpfuls

Closed cases

Hi All, I have created a flow using flow designer such that after a case is closed complete  , a new case should be created whenever the old case is commented. But this flow should not run for cases who have been accepted by awaiting acceptance workf...

kali by Tera Contributor
  • 406 Views
  • 8 replies
  • 0 helpfuls

Resolved! HR case state via email is not setting draft

Hi Team,We have created a flow to create HR cases from email. We can see that HR cases are getting created from Email but the state of HR case is always Ready instead of draft. We didn't do any mapping for state in the flow. is there anything which i...

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Pass form value from UI Action to HTML in UI Page

HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...

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HR Service configuration

Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...

Kunal36 by Tera Contributor
  • 1340 Views
  • 3 replies
  • 1 helpfuls

Resolved! Question about Lifecycle Events

Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?

aok7 by Tera Contributor
  • 539 Views
  • 4 replies
  • 2 helpfuls

timezone not working

Hi All,When user select time zone form the  portal , it is available only for the particular session time. When user logs off they need to select their time zone again , is there a workaround around it?

kali by Tera Contributor
  • 206 Views
  • 3 replies
  • 0 helpfuls