Bulk closure of hr cases which are created before December 1st 2023 through fix script
Bulk closure of hr cases which are created before December 1st 2023 through fix script.Need Help?
Forum Posts
How to add Knowledge article to HR service? in HRSD
How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service? Best Regards,Pooja
Resolved! While Loop Only Returns 1 from kb_knowledge
Hi, I was able to display the knowledge article in the portal, but the loop only returns one (1) record. Am I missing something here? Any help would be greatly appreciated (I'm stuck here for 3 days now): Server Script: (function () { var t = data...
provide a toggle between assigned to me and assigned to my groups
Evening all We are trying to provide the ability to toggle between reports on the HR agent workspace to allow agents to toggle between the Assigned to me and assigned to my groups widgets to save space on the front page. Has anyone managed to provide...
Subscription Licenses
What contributes to a HR Service Delivery Professional - HR User v2 license being consumed
Dynamic Knowledge Dashboard
Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dy...
Transfer case POP up
Hi All,We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.New Configurable Workspace: From where we need to hide this COE field fr...
Form Content Popup Topic Block not working while we call a record producer
Hi, I am using to "Form Content Popup Topic Block" to call a record producer. Im getting the below error. Here is the flow of my topic. Thanks,Padma
Ui action visibility based on Assignment Group
Hi All, There is one requirement "Action" button will be visible for 15 assignment groups. we can add condition in condition field of Ui action, but there is string length limitation. is there any other approach to achieve this requirement?Condition:...
Fulfillment Instruction and Response Template
Hello, I have a question about a privilege and governance around Fulfillment Instruction and Response Template.In my understanding, HR admin can add and update Fulfillment Instruction and HR manager can add and update Response Template.Does it mean t...
Resolved! Restrict non-interactive user to only perform post operation through API call
Hi, I have a requirement that, a non interactive user id should only be able to create case (POST operation) in ServiceNow with API and it should not be able to access (read/update/delete) any records from the case or any other tables in ServiceNow. ...
Resolved! Secure HR Case work notes?
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with adding the case reader role to the security rule for the work notes operation... Bui I haven't been able to find the work notes operation t...
How to give access to "filter_global" role to share a filter queries with group from list view?
I have a requirement that a logged-in user has a "filter_global" role so that Filter queries should be shared with the Group. But the Visible to Group option is not showing. How can I give access to the filter_global role to share the filter query wi...
HR Task is not closing after completing task
In one hr task using hr task type is submit catalog item and added one catalog item in that so, when I impersonate to that hr task assigned to person and open that task and after submitting all the required details in that catalog item still it is op...
Auto numbering is not working
Hi All ,Number field is autogenerated but its not showing in serial number . How to get serial numbers in auto generated number field. i wrote on load client script in which i'm calling script include function . but not working.Thanks
