SN to Workday integration

[Vengadeshgiri]

Hi All,

In servicenow to workday integration, Once any updates happens to the user record in servicenow hwo those will be updated in the workday ..

How to check those ,In my scenario some personal details are not mapping to the workday record .

[Tanushree Maiti]

Hi @Vengadeshgiri 

1. Hope you are using Workday HR Spoke  for the bi-directional integration.

2.  check which personal details you are updating, is it supported by soke.

3. Make sure as per the documentation - you have required permission

  like 

Get and Put

Person Data: Personal Data

Person Data: Ethnicity Visual Survey Person Data: Licenses Person Data: Other IDs Person Data: Passports and Visas Worker Data: Tobacco Use

Personal Data

Get and Put

Worker Data: Beneficiaries

Worker Data: Beneficiary Additional Address Worker Data: Beneficiary Additional email Worker Data: Beneficiary Additional Instant Messenger Worker Data: Beneficiary Additional Phone Worker Data: Beneficiary Additional Web Address Worker Data: Beneficiary Date of Birth Worker Data: Beneficiary Gender Worker Data: Beneficiary Government IDs Worker Data: Beneficiary National IDs Worker Data: Beneficiary Other IDs Worker Data: Beneficiary primary Address Worker Data: Beneficiary Primary email Worker Data: Beneficiary Primary Instant Messenger Worker Data: Beneficiary primary Phone Worker Data: Beneficiary Primary Web Address

Be

Refer :

https://community.workday.com/sites/default/files/file-hosting/productionapi/Human_Resources/v33.2/A...

https://www.servicenow.com/community/hrsd-forum/workday-and-servicenow-integration-using-spoke/m-p/1...

[abirakundu23]

Hi @Vengadeshgiri ,

I hope you have installed "workday HR spoke" latest version in instance.
Please follow ServiceNow prod documentation : https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/w-integration.html

https://www.servicenow.com/docs/r/integrate-applications/integration-hub/workday-hr-spoke.html

Below points you can check as troubleshooting purpose:
1. Field mapping : ServiceNow Field mapping to Workday.
2. Flow Designer : Check flow designer logic for Outbound integration.
3.Transform Map / Import Set : Check transform map script logic . Import logs and transform map execution log.
4.ACL : Any write ACLs present, to restrict the update without access.
5. After activating spoke please check all relevant configuration in place properly or not.

Please mark helpful and correct answer if it's worthy for you.