ITSM items visible in ESC

[Abishek1998]

Hi,

I have a issue. Which I navigate to all catalogs in ESC portal, the items, Report an issue and Can't find what you are looking in Popular items. I don't want them bcoz they are in ITSM side. How should I remove / Hide. I already checked taxanomies and Catagories. Attached the Images

[Ankur Bawiskar]

@Abishek1998 

remove that catalog from ESC portal.

Steps

1) Go to "m2m_sp_portal_catalog" table

2) search for your particular catalog and ESC portal mapping record

3) deactivate that record

4) all items under that catalog won't be seen on ESC 

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[Ankur Bawiskar]

@Abishek1998 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Abishek1998 

1. Adjust AI Search Sources :

Refer: How to hide certain Catalog items from ESC portal search that are intended only for CSM portal

 2. You can adjust how many topics appear in the “Popular Topics” section by pressing Ctrl + right-click on the widget, then opening Instance Options and setting your preferred limit.

Refer: How to hide topics in Popular Topics, but should not affect Topics which are shown in the header. 

           How to hide and rename items in ESC          

3. It also can help:

How to Remove Popular Items on the Service Portal or Redirect to a different Category on the Service...