Stop direct access to employee service center

Kohei4
Giga Expert

‎06-03-2022 12:36 AM

Hello, 

I need your help because I have to avoid to create unnecessary HR profile not to breach my company's license counts.

This is the situation.
We employee login to the servicenow service portal and then click an icon to move on to the employee service center.
The icon is shown to employees who has HR profile.
Some employee directry access to the employee service center URL who don't have HR profile and should not access to them.
By accessing to the ESC, HR profile is created (This is OOTB in my understanding)

Is there any solution?

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10 REPLIES 10

Community Alums
Not applicable

‎06-03-2022 12:57 AM

Hi Kohei,

Any user has record in HR profile (sn_hr_core_profile) table shall have the access to the Employee Service Center (ESC), no any role is required.

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Kohei4
Giga Expert
In response to Community Alums

‎06-03-2022 01:32 AM

Hi, Dutta

I know it.

What I want to do is to stop users without their HR Profile accessing to ESC by typing URL

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Community Alums
Not applicable
In response to Kohei4

‎06-03-2022 02:15 AM

Make sure esc portal in not public . Navigate to Portals> select esc portal> open login page properties Under page you will see “public” make sure it’s not checked.
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Kohei4
Giga Expert
In response to Community Alums

‎06-05-2022 07:37 PM

Hi, Dutta

Thank you for your recomendation.
I found that "login" with "public" marked is set in login page field and not only ESC but some other portals are using the same configuration.

Could you please tell me more details about this "Public" setting so that I can understand what will be changed for ESC and other portals?

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