We have 2 scenarios when Guest Guest is being used in HRC when there are issues with locating the Subject Person. I'd be keen to hear from others are to how you manage these 2 situations.
1. When a new hire case is created and the personal email has been used previously, the system can't create the case under that subject person because there is already a user with that email to the case is created with Subject Person as "Guest Guest". This happens when:
- Workday sends personal email for a candidate
- A temporary or older user record already exists in SN with that same personal email
- SN tries to create a New Candidate user but fails
- Subject Person = empty → system defaults to Guest Guest
2. If a case is triggered for someone who is Inactive / Terminated the ServiceNow cannot map then so creates as Guest Guest
