Subject Person field is not coming up

[Neha48]

Hello, Subject Person field is not coming up on Employee Relations case form. Can anyone help me with the same.

[Ankur Bawiskar]

Hi,

So what debugging have you performed?

Regards
Ankur

[Neha48]

Hello,

1. Tried disabling this ACL--> It worked

2. Tried updating this ACL--> It didn't work

3. Tried creating a new ACL in Employee Relations Application--> It worked

I am not clear why updating the ACL, didn't work though working for Admins and not for ER Agent.

[Ankur Bawiskar]

Hi,

check the roles, condition and script of that ACL

Regards
Ankur

[Neha48]

Hello, That is the first thing I checked in the ACL :-). It is a simple ACL with no script but still Subject Person is non editable for ER Agent even though it has the required roles.

[Mark Roethof]

Hi there,

Can you share details of what you've setup and of what you are experiencing? Is it also for a specific HR Service or COE only or for all?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list